General Manager - Commercial AV Integration

Amplify People•Issaquah, WA

8d•$145,000 - $175,000

About The Position

We are partnering with a highly respected commercial audiovisual integration firm that has built a reputation for delivering enterprise-level technology solutions with a people-first mindset. They specialize in large-scale AV, unified communications, and collaboration environments across corporate enterprise spaces. Known for its steady year-over-year growth, transparent leadership style, and strong internal culture, the company has created an environment where employees build long-term careers—not just jobs. This is not a “maintain the status quo” leadership role. The organization is seeking a people-centered General Manager who can preserve the strong culture that has been intentionally built while helping guide the business into its next phase of growth. You’ll work directly alongside ownership and executive leadership to shape operational strategy, team development, workflow improvements, and long-term scalability initiatives. This company believes transparency builds trust. Leadership shares business goals, challenges, and wins openly with the team, creating an environment where employees feel invested and empowered. While the organization works with major enterprise clients and large-scale projects, it maintains the agility, collaboration, and close-knit culture of a smaller company where every leader has a visible impact. The General Manager will serve as a key operational and cultural leader within the organization. This role is responsible for helping guide day-to-day business operations, supporting strategic growth initiatives, overseeing operational performance, and maintaining the people-first culture that has contributed to the company’s long-term success. The ideal candidate brings a strong background within the commercial AV integration industry, experience supporting enterprise-level clients, and a leadership style rooted in communication, accountability, adaptability, and team development. This individual must be comfortable operating at the intersection of business operations, client relationships, team leadership, and strategic decision-making.

Requirements

7+ years of leadership experience within the commercial AV integration industry
Strong operational leadership experience managing teams, workflows, and business processes
Experience supporting enterprise-level AV integration projects and clients
Proven ability to lead people-first teams while maintaining accountability and performance
Strong understanding of business operations, KPIs, budgeting, and operational metrics
Excellent communication, negotiation, and interpersonal skills
Experience working cross-functionally with sales, operations, engineering, and finance teams
Ability to adapt within fast-moving, evolving client environments
Valid driver’s license and ability to travel as needed

Nice To Haves

Experience managing or scaling teams within a growing integration firm
Exposure to managed services strategies and recurring revenue models
Experience reviewing contracts, negotiating terms, or supporting enterprise procurement processes
Familiarity with enterprise collaboration and UC technologies
Industry certifications such as CTS, CTS-D, PMP, or similar leadership/operations credentials
Experience within organizations supporting major enterprise brands, technology clients, or large-scale corporate environments

Responsibilities

Oversee daily operational functions across the business to ensure efficiency, scalability, and alignment with company goals
Collaborate with executive leadership on strategic planning, operational improvements, and organizational growth initiatives
Support workflow optimization, SOP development, KPI tracking, and process refinement across departments
Monitor operational performance and help identify opportunities for continuous improvement
Foster a transparent, collaborative, and people-first work environment
Serve as a trusted leader and advocate for employees across the organization
Mentor managers and team members while helping build long-term career development pathways
Maintain strong communication across departments and support conflict resolution when needed
Support high-level enterprise client relationships and ensure operational alignment with client expectations
Navigate complex customer requirements, reporting structures, and operational workflows
Partner with sales and project teams to evaluate business opportunities and ensure operational feasibility
Assist with budgeting, forecasting, operational planning, and P&L visibility
Work alongside finance leadership to evaluate business performance metrics and operational efficiencies
Support contract review processes and help assess operational and business risk
Contribute to strategic growth planning while maintaining sustainable operational practices
Stay informed on industry trends, AV technologies, managed services strategies, and enterprise collaboration environments
Help identify opportunities to expand recurring revenue and managed service offerings
Build and maintain strong relationships within the AV integration community and industry partner network