General Manager & Chief Operating Officer

BallenIsles Country Club • Prescott, AZ

1d • Onsite

About The Position

Talking Rock Club, located in Prescott, AZ, is pleased to announce an excellent career opportunity for a General Manager! We are seeking a driven individual who is eager to contribute to a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

Salary: $220,000 annually

A strategic on-site operating partner to Ownership, integrating Club operations, HOA engagement, real estate sales support, and community experience.

Position Overview:
Talking Rock is seeking a high-impact, on-site General Manager & Chief Operating Officer (GM/COO) to lead one of Arizona's premier private residential club communities at a pivotal inflection point.
This is not a traditional club General Manager role. The GM/COO serves as the senior operating partner to Ownership and Troon leadership, responsible for aligning and driving performance across Club operations, real estate sales and marketing support, HOA engagement, and development execution.
This leader acts as the integrator, operator, and ambassador - ensuring the community functions as a fully aligned system operationally, financially, and experientially.

About Talking Rock:
Talking Rock is a private, gated residential club community in Prescott, Arizona, known for authentic Western-inspired hospitality, a championship Jay Morrish-designed golf course, meaningful lifestyle programming, and a strong sense of community.
The Club operates with a focus on member satisfaction, financial sustainability, continuous improvement, and long-term community value creation.

What Makes This Role Different:
The Club experience is a driver of real estate value, not simply a standalone amenity.
The GM/COO plays a direct role in supporting the buyer experience, discovery visits, member engagement, and community positioning.
The role operates within a highly collaborative, no-silos leadership structure with Ownership, real estate sales, HOA stakeholders, and Troon.
This is a visible, on-site leadership position shaping both daily member experience and long-term community outcomes.

Integrated Leadership Model:
The GM/COO will operate within a tightly aligned leadership structure alongside Ownership, Troon leadership, the Director of Sales/Real Estate team, HOA leadership, and development/project stakeholders. Success requires a leader who can operate effectively in a shared leadership environment where influence, alignment, communication, and execution are as critical as direct authority.

Position Summary:
The GM/COO is responsible for the full member experience and operational platform, including golf operations, food and beverage, agronomy, membership and marketing alignment, finance and administration, lifestyle programming, facilities, amenities, and community-facing services.
The GM/COO ensures alignment across departments and stakeholder groups to deliver a consistent, elevated member and community experience while supporting long-term value creation.

What You Own:
The full member experience and operational platform.
Financial performance, including NOI, budgeting, forecasting, reporting, and capital execution.
Alignment across Club operations, HOA engagement, real estate sales support, and development priorities.
A meaningful contribution to buyer experience, real estate momentum, member retention, and referral culture.
A high-performance, service-driven team culture.
On-site integration of strategy and execution across all key stakeholders.

Key Responsibilities:
1. Community Integration & Strategic Leadership
Align Club operations, real estate, HOA engagement, and development priorities into a unified operating approach.
Serve as the primary on-site leader and ambassador for the community experience.
Act as a strategic thought partner to Ownership and Troon leadership.
Establish clear communication, accountability, and alignment across stakeholders.

2. Member Experience & Operational Excellence
Champion a consistently best-in-class member experience across all touchpoints.
Lead with daily visibility and presence with members, associates, and community partners.
Maintain excellence across golf, agronomy, food and beverage, facilities, activities, fitness, and programming.
Respond proactively to feedback and continuously improve service delivery.

3. Real Estate & Membership Growth Alignment
Partner with the real estate sales and marketing team to optimize the discovery visit and buyer experience.
Ensure the Club experience actively supports buyer conversion, community positioning, retention, and referrals.
Align programming, communications, and operations to support sellout, closeout, and sustained community value creation.
Recognize that in a private residential community, the member experience is inseparable from real estate performance.

4. HOA & Community Engagement
Engage constructively with HOA leadership and community stakeholders to support alignment, communication, and shared priorities.
Support a one-community mindset that balances Club operations, resident experience, real estate value, and long-term community standards.
Partner on issues that intersect Club operations, community expectations, facilities, access, services, and resident/member experience.

5. Financial & Capital Leadership
Develop and execute annual operating and capital budgets.
Drive performance toward NOI targets, cost discipline, and long-term financial health.
Monitor key performance indicators including labor cost management, F&B cost of sales, member engagement, utilization, retention, and revenue performance.
Oversee approved capital projects to ensure timely, disciplined, and high-quality execution.

6. Leadership, Culture & Talent Development
Build and lead a high-performing leadership team.
Establish a culture of accountability, service excellence, collaboration, and continuous improvement.
Recruit, develop, and retain top talent across all departments.
Create an associate experience that supports engagement, retention, professional growth, and member service excellence.

7. Partnership with Ownership, Troon & Leadership Team
Serve as a trusted operating partner to Ownership, translating strategic vision into operational execution.
Partner with Troon resources to leverage best practices, platform support, and performance tools.
Coordinate strategic direction and operating priorities with Ownership representatives, real estate sales leadership, HOA stakeholders, and development/project partners.

Decision-Making Philosophy:
Full authority and accountability over Club operations and the member experience.
Shared alignment with real estate sales leadership on buyer experience, market positioning, and community messaging.
Strategic direction coordinated with Ownership, Troon leadership, HOA stakeholders, and development/project partners.

Qualifications & Experience:
Required
10+ years of senior leadership experience in private club, resort, hospitality, residential, or mixed-use community management.
Proven success as a General Manager, Chief Operating Officer, or senior executive leader.
Strong financial acumen, operational discipline, and ability to manage NOI, budgets, forecasts, and capital priorities.
Demonstrated ability to lead teams, build culture, and create accountability across departments.
Experience partnering with ownership, boards, committees, HOA stakeholders, or complex governance structures.
Highly visible, relationship-driven leadership style with strong communication skills.

Preferred
Experience in private residential club communities, resort/residential environments, or developer-integrated communities.
Demonstrated ability to partner with real estate sales and marketing teams to support buyer experience, positioning, and conversion.
Experience leading through growth, sellout, closeout, transition, or stabilization phases.
Familiarity with Troon systems and platform support is preferred but not required.
Bachelor's degree in hospitality, business, or related field preferred.

Leadership Competencies:
Presence & Visibility - Leads from the floor and within the community, not just from the office.
Strategic Thinking - Balances today's operational needs with long-term vision and value creation.
Emotional Intelligence - Builds trust with members, owners, HOA stakeholders, associates, and Troon partners.
Communication Excellence - Communicates with clarity, transparency, confidence, and appropriate cadence.
Financial Discipline - Understands the business behind the experience and manages toward measurable outcomes.
Culture Builder - Creates an environment where associates can thrive and members feel known and cared for.
Integrator Mindset - Connects Club operations, real estate, HOA engagement, and development into a coordinated operating model.
Relationship Orientation - Understands that trust, presence, and follow-through are essential to community leadership.

Success Metrics:
Member satisfaction, engagement, and feedback trends.
Financial performance, including NOI delivery, budget discipline, and forecast accuracy.
Associate engagement, leadership stability, and retention.
Membership growth, utilization, retention, referrals, and community participation.
Contribution to real estate momentum, buyer experience, and community reputation.
Execution of strategic initiatives, capital projects, and cross-stakeholder alignment.

Why Talking Rock:
A rare opportunity to lead a fully integrated lifestyle community with strong fundamentals and meaningful upside.
A beautiful natural setting in Prescott, Arizona with an authentic sense of place.
An engaged membership and resident base rooted in community, lifestyle, and belonging.
The opportunity to operate as a true strategic partner to Ownership while shaping a community's experience, performance, and long-term value.
The support and resources of the Troon platform.

Closing Positioning:
This role is best suited for a leader who is motivated by the opportunity to operate as a true partner to Ownership while shaping a community's experience, performance, and long-term value. The foundation is strong. The opportunity is to align, elevate, and execute at the highest level.

Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:
Healthcare Benefits – Medical, Dental, and Vision coverage
Retirement Benefits – 401(k) with employer match (19 years of age and older)
Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion.

About Troon:
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com [http://www.troon.com/].

Requirements

• 10+ years of senior leadership experience in private club, resort, hospitality, residential, or mixed-use community management.
• Proven success as a General Manager, Chief Operating Officer, or senior executive leader.
• Strong financial acumen, operational discipline, and ability to manage NOI, budgets, forecasts, and capital priorities.
• Demonstrated ability to lead teams, build culture, and create accountability across departments.
• Experience partnering with ownership, boards, committees, HOA stakeholders, or complex governance structures.
• Highly visible, relationship-driven leadership style with strong communication skills.

Nice To Haves

• Experience in private residential club communities, resort/residential environments, or developer-integrated communities.
• Demonstrated ability to partner with real estate sales and marketing teams to support buyer experience, positioning, and conversion.
• Experience leading through growth, sellout, closeout, transition, or stabilization phases.
• Familiarity with Troon systems and platform support is preferred but not required.
• Bachelor's degree in hospitality, business, or related field preferred.

Responsibilities

• Align Club operations, real estate, HOA engagement, and development priorities into a unified operating approach.
• Serve as the primary on-site leader and ambassador for the community experience.
• Act as a strategic thought partner to Ownership and Troon leadership.
• Establish clear communication, accountability, and alignment across stakeholders.
• Champion a consistently best-in-class member experience across all touchpoints.
• Lead with daily visibility and presence with members, associates, and community partners.
• Maintain excellence across golf, agronomy, food and beverage, facilities, activities, fitness, and programming.
• Respond proactively to feedback and continuously improve service delivery.
• Partner with the real estate sales and marketing team to optimize the discovery visit and buyer experience.
• Ensure the Club experience actively supports buyer conversion, community positioning, retention, and referrals.
• Align programming, communications, and operations to support sellout, closeout, and sustained community value creation.
• Engage constructively with HOA leadership and community stakeholders to support alignment, communication, and shared priorities.
• Support a one-community mindset that balances Club operations, resident experience, real estate value, and long-term community standards.
• Partner on issues that intersect Club operations, community expectations, facilities, access, services, and resident/member experience.
• Develop and execute annual operating and capital budgets.
• Drive performance toward NOI targets, cost discipline, and long-term financial health.
• Monitor key performance indicators including labor cost management, F&B cost of sales, member engagement, utilization, retention, and revenue performance.
• Oversee approved capital projects to ensure timely, disciplined, and high-quality execution.
• Build and lead a high-performing leadership team.
• Establish a culture of accountability, service excellence, collaboration, and continuous improvement.
• Recruit, develop, and retain top talent across all departments.
• Create an associate experience that supports engagement, retention, professional growth, and member service excellence.
• Serve as a trusted operating partner to Ownership, translating strategic vision into operational execution.
• Partner with Troon resources to leverage best practices, platform support, and performance tools.
• Coordinate strategic direction and operating priorities with Ownership representatives, real estate sales leadership, HOA stakeholders, and development/project partners.

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

What This Job Offers

• Job Type: Full-time
• Career Level: Executive