General Manager, Cargo Operations CLT/PHL

American Airlines • Charlotte, NC

1h • Onsite

About The Position

The General Manager, Cargo Operations – CLT/PHL, based in CLT, will be responsible for overseeing cargo operations of American Airlines Cargo at CLT and PHL. You will be responsible to lead and develop relationships with handling partners, airport authority and government officials as necessary. You will represent AA Cargo at internal airport and external meetings and conferences and will actively participate in developing a strategy for AA Cargo handling going forward.

Requirements

• Bachelor's Degree
• 5+ years of experience in Airport Operations
• Strong analytical skills
• Excellent communication skills
• The ability to effectively multi-task during stressful situations
• The ability to work with a range of different departments and all levels of management within AA
• The ability to look beyond the immediate needs of the CLT and PHL operation in order to identify the best opportunity for AA
• Strong quantitative analysis skills to be able to identify and value sales opportunities
• Must be able to communicate effectively in both spoken and written English and the local language (if applicable)
• A highly motivated people manager who is able to drive our business partners to achieve departmental delivery goals
• Strong business acumen – understanding the importance of accountability and outstanding customer service and with the other departments and vendors that support the successful delivery of such
• Proactive and able to think strategically
• Ability to deal with difficult discussions with other departments and key stakeholders sensitively and effectively
• Have the confidence and ability to build credibility and effective working relationships
• Ability to maintain confidentiality and be respectful of opposing views and opinions

Nice To Haves

• Master's Degree
• 5 years of related experience

Responsibilities

• Set / monitor operational performance, on behalf of AA Cargo, at CLT and PHL
• Implement and monitor policies, procedures and business processes for cargo/mail operations
• Ensure that sufficient resources are assigned by the business partner(s) to handle AA’s product to a high standard
• Ensure that security, Dangerous Goods, training and other objectives are met consistently and on a timely basis, in accordance with both the airline’s and local regulations
• Work within agreed budgeted parameters
• Work with business partners and any necessary authorities to ensure delivery of the highest handling performance results
• Oversee compliance with AA Performance Standards and compliance with all regulatory requirements
• Continue to evaluate, recommend and implement new processes as necessary to keep AA Cargo service offering competitive in the marketplace
• Engage regularly with all airport departments, vendors and airport authority, as required, to ensure compliance and to review any open issues, etc.
• Carry out all duties in a professional and effective manner
• Review AA Cargo systems regularly and produce compliance and performance reports
• Timely notification to senior management of any DG or security incidents. Also timely notification to senior management of any operational issues
• Continue to ensure that best practices are employed across the region
• Ensure that the CLT and PHL Cargo facilities are responsive to the customer’s needs
• Participate in operational and other meetings, for AA Cargo
• Implement Business Continuity Planning for all Cargo facilities
• Cultivate the partnership between AA Cargo and handling partners
• Have knowledge and understanding of Customs and Regulatory requirements for CLT, PHL
• Foster relations with the Airport team colleagues to serve “One Team” philosophy
• Represent American Airlines at industry events
• Travel is required

Benefits

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager