Base Manager - CVG Airport (Northern Kentucky/Cincinnati)

AERO OPERATING LLC•Hebron, KY

5d•$95,000 - $110,000•Onsite

About The Position

Outworx Group is seeking a General Manager, Aviation Operations to lead daily base operations and snow removal services at CVG Airport. The role oversees customer relationships, staffing, safety, and business growth. It leads service delivery during winter operations and supports customer retention, recruiting, and revenue development during spring and summer. The position reports to the Regional Director of Aviation Operations and operates in a fast-paced, 24/7 environment.

Requirements

Bachelor’s degree in business, operations, aviation, construction, or a related field; equivalent experience may be considered.
At least 2 years of experience in snow removal, construction, aviation operations, facilities, logistics, or a related field.
At least 2 years of people-management or team-leadership experience.
Ability to manage competing priorities, multiple projects, and time-sensitive deadlines.
Strong leadership, communication, problem-solving, and business judgment skills.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to work effectively in a changing, fast-paced environment.
Commitment to operational excellence, safety, and high service standards.
Availability for long hours and 24/7 coverage during active snow removal operations.
Ability to perform work in changing weather and service conditions.

Nice To Haves

Experience in account management, customer service, scheduling, dispatch, or vendor management.

Responsibilities

Lead daily snow removal and aviation base operations, including staffing, scheduling, dispatch, equipment, vendors, and service delivery.
Evaluate contract requirements, identify service gaps, and develop performance improvement plans and recommendations.
Partner with Fleet to assess equipment needs and coordinate maintenance and repair work orders.
Develop, implement, and monitor the operator program, including recruiting, orientation, training, support, recognition, and safety.
Provide accurate job, schedule, equipment, and personnel information for dispatched snow removal work.
Ensure vendors and contractors meet service, safety, and compliance expectations.
Build and maintain customer relationships; respond promptly to service questions, scheduling requests, and estimates.
Resolve customer issues by understanding needs and delivering solutions that exceed expectations.
Work with Sales on networking, prospecting, new business opportunities, and contract development.
Identify opportunities to retain customers, expand services, and generate new revenue.
Represent the Outworx brand at aviation base conferences, meetings, and social events.
Manage department budgets, processes, policies, procedures, and P&L performance.
Track operating metrics, maintain accurate records, and conduct audits as needed.
Monitor team performance, identify issues, provide timely feedback, and take corrective action.
Promote a safe, productive, and positive work environment while enforcing safety guidelines.
Maintain working knowledge of department operating systems and office tools.
Travel locally or nationally as needed.
Perform other related duties as assigned.