General Manager-Airline Catering Operations

LSG Sky Chefs•Des Plaines, IL

2d•Onsite

About The Position

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights. We’re growing fast in Chicago, and we’re looking for a dynamic General Manager to help lead the momentum. As the day‑to‑day operational driver for one of our largest and most complex sites, you’ll guide multi‑shift teams, elevate performance across production, logistics, and quality, and ensure we deliver outstanding service at scale. Reporting to the VP of Operations, you’ll play a pivotal role in shaping how this high‑volume operation runs today and evolves for tomorrow. If you thrive in fast‑paced environments, love solving operational challenges, and are energized by building high‑performing teams, this is an opportunity to make a major impact in a flagship location.

Requirements

10+ years of progressive leadership experience within the airline catering industry
Proven experience leading large, complex operations with 500+ employees
Demonstrated success leading multi-layer leadership teams including managers and directors
Strong operational and financial acumen with experience managing site performance metrics
Experience operating in fast-paced, highly regulated environments

Nice To Haves

Experience managing unionized workforces
Lean, Six Sigma, or continuous improvement experience

Responsibilities

Execute the VP’s strategic direction for Chicago Operations, ensuring site priorities align with corporate objectives.
Foster strong customer relationships through ongoing engagement, service alignment, and proactive resolution of issues to ensure long-term partnership and satisfaction.
Co-lead facility management, investments, expansion, and operational allocation by overseeing infrastructure assessments, evaluating ROI for capital projects, and coordinating with engineering and logistics teams to ensure capacity readiness and operational efficiency.
Identify opportunities for innovation and efficiency through site-level process improvement initiatives, deployment of lean tools, and adoption of new technologies.
Oversee site-level financial and operational performance through KPI monitoring, root cause analyses, and implementation of corrective measures to meet or exceed targets.
Lead resource planning, cost optimization, and investment prioritization to ensure sustainable, efficient operations.
Optimize resources and investments by leading regional CAPEX planning, workforce coordination, and strategic supplier negotiations to improve efficiency, reduce costs, and maximize ROI.
Maintain regulatory and safety standards by deploying and auditing global frameworks (GQS, HACCP) and leading preventive campaigns and corrective actions.
Execute national union agreements at the site level, provide guidance to HR and operational leaders, and address labor issues to maintain compliance and effective employee relations.
Build a high-performing leadership structure, drive succession planning, and encourage cross-functional collaboration.
Foster employee engagement through regular communication, feedback mechanisms, and initiatives aligned with engagement results.
Identify high-potential talent, prepare the next generation of leaders through coaching, and advance regional mobility opportunities.
Coordinate internal audits, support external inspections, and execute crisis preparedness activities to mitigate risk and ensure regulatory adherence.