GM AfterMarket

Rocky Mountain Equipment•Neepawa, MB

13h

About The Position

The key focus of this position will be revenue growth, margin growth, marketing programs, and training and people development, relative to service and parts departments offering across all branches of RME. The GM, Aftermarket will be expected to create and implement an operating, sales and marketing strategy that is designed to meet the aggressive goals and objectives set by the CEO in regard to service and parts gross profits, payroll costs, WIP, net truck expenses, unapplied time, technician efficiency, warranty recovery, customer service and market opportunity.

Requirements

Bachelors degree in business, finance or similar
5- 8 years experience in managing a multi-branch team
Leadership and mentorship of individuals to ensure appropriate staffing, training, and employee development
Superior written communication skills (proposals, presentations, customer experience reviews).
Strong and proven Project and Time Management skills.
Solid knowledge of technical aspects of agriculture and industrial equipment.
Strong computer skills including Excel, Word, PowerPoint and Outlook.
Strong understanding of: labor rate pricing, customer service rate multiple, shop supply pricing, service market potential, service marketing activities, service selling tools, service labor cost of sales, recovery rate, lost opportunity analysis, service labor mix, parts department pricing & matrix, part types (competitive, captive, & obsolete), parts marketing activities, parts selling tools, inventory valuation, piece ranking reports, loss sales reports, parts department expenses, asset turnover, inventory control, methodology for reducing obsolete or excess stock inventory, freight

Responsibilities

Executing on Parts &Service strategy and create efficiencies to better service Rocky Mountain Equipment’s customers
Execute on Parts &Service division’s business plan to identify and evaluating all current and new service business growth opportunities
Deploying actionable plans that improve the profitability of branch Parts & Service departments
Leading Regional Aftermarket Sales Managers to improve Customer Satisfaction Index scores with the implementation of targeted training and best practices in conjunction with RME Training and Development
Developing in conjunction with Rocky Mountain Equipment’s Recruitment/HR team, a strategic recruitment plan to deliver local, national, and international heavy/agricultural equipment mechanic talent
Leading Parts & Service divisions in establishing key customer relationships with targeted contact management and on-site customer visits as well as identifying and leveraging strategic accounts
Gathering market intelligence for corporate service marketing development
Creating corporate reports and forecasts for presentation to VP of Fixed Operations
Overseeing RME’s Service Division Training to develop and deploy selling strategies, including organization and planning skills, and aligning those strategies with the larger corporate goals
Coordinate and potentially conduct training programs and seminars for parts staff in order to advance the effective use of company parts initiatives.
Leading and mentoring RASM’s to ensure appropriate staffing, training and employee development
Execute on aggressive and innovative marketing programs delegated by the VP of Fixed Operations.
Ensuring the customer service rate multiplier delivers the profit margins required to run a successful service business
Ensure the RASMs are reinforcing RME’s procedures for effective CDK and accounting system uses are being utilized in all branches under jurisdiction
Providing input for corporate reports and forecasts for management reporting