ASSISTANT GM

Texas Western Hospitality Group•Arlington, TX

1d•Onsite

About The Position

The Assistant General Manager directly supervises the Front Desk staff and department operations, including hiring, terminating, disciplinary actions, and performance evaluations. This role involves scheduling subordinates to maintain adequate staffing levels while adhering to labor standards. The Assistant General Manager is responsible for ensuring maximum guest service through comprehensive training on hotel amenities, local attractions, dining, entertainment, current groups, and banquet functions. This position also involves selecting hotel staff, completing new hire paperwork, and monitoring Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR. Additionally, the role includes reviewing employee performance, maintaining accurate records (cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS), conducting staff meetings, and adhering to all franchise and company procedures, regulations, and standard operating procedures. The Assistant General Manager receives and resolves guest complaints and employee issues, performs the functions of the General Manager in their absence, and covers shifts in all departments as scheduled by the General Manager. This role also corresponds with groups and travel agents to answer special requests for rooms and rates, assists with sales and marketing efforts, maintains and implements established Emergency Procedures to ensure the security of guests and monies, and answers inquiries pertaining to hotel policies and services. The Assistant General Manager participates in the preparation of the hotel's annual budget and assists the General Manager in annual wage scale surveys, ensuring employee wages follow wage and salary guidelines. Other duties may be assigned by the General Manager or Area Director.

Requirements

Qualifications

Responsibilities

Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, performance evaluations).
Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines.
Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups, and banquet functions.
Selects or assists in the selection of hotel staff and complete all new hire paperwork.
Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR.
Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
Conducts or assists in conducting staff meetings.
Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
Receives and resolves or assists in resolving guest complaints and employee issues.
Performs functions of the General Manager in their absence.
Covers shifts in all departments as scheduled by the General Manager.
Corresponds with group and travel agents to answer special requests for rooms and rates.
Assists with sales and marketing efforts as directed.
Maintains and implements established Emergency Procedures, assuring the security of guests and monies.
Answers inquiries pertaining to hotel policies and services.
Participates in the preparation of the hotels annual budget.
Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines.