GM, Certified

Verano•Hampton, VA

About The Position

The General Manager (GM), Pharmacist is responsible for consulting with qualified patients and caregivers and administering approved medical marijuana products. They are also responsible for day-to-day operations of the dispensing facility. They oversee all activities related to compliance, operations, and patient service delivery of the dispensing facility to include patient identification and registration, record retention, product tracking, inventory control, sales and excellent patient experience delivery. The GM leads the dispensary team, manages the P&L, fosters patient satisfaction, and ensures compliance with all state and local regulations. This position requires that the incumbent maintains an active State pharmacist license and has completed the course(s) pursuant to the Statute. This role is expected to spend 20% of their time focused on inventory related activities and are held responsible for engaging in the activity of and maintaining accurate records for inventory.

Requirements

Bachelor’s degree in the pharmaceutical sciences; Pharm. D. preferred.
An active license in good standing without restrictions.
Satisfactory completion of the State Medical Use of Marijuana CME designation.
Familiarity with computers.
Recent experience (within the last 5 years) with patient-oriented drug delivery systems and a passion for patient care and service delivery.
3+ years’ experience managing a retail operation.
Must be passionate about handling all aspects of a retail operation to include staffing schedules, compliance, inventory control, purchasing, theft prevention and product diversion.
Demonstrated management experience in a high growth environment are preferred.
Solid business acumen, management reporting, and problem-solving skills.
Exceptional interpersonal skills such as listening, coaching and training.
Strong leadership, conflict management, project management and time management skills.
Excellent written, verbal and non-verbal communication skills.
Ability to exercise sound judgment and make decisions in a manner consistent with confident leadership.

Responsibilities

Ensuring compliance with all State Medical Marijuana Program rules and regulations governing the Act, and directly supervising the activity within the dispensary to include dispensary staff training and education.
Providing management and leadership in the Dispensing Facility to include monitoring all point of sale transactions.
Managing patient specific logs as required, receiving, storage and auditing of all inventory, and is responsible for ordering new inventory and supplies, maintaining accurate records using ADILAS, the Dispensing Facility’s inventory tracking software program.
As the responsible party at the Dispensing Facility, this position resolves all inventory discrepancies as well as any patient-staff conflicts.
Directly supervising the activity within the dispensary to include dispensary staff hiring, training, performance management, and retaining top quality staff.
Ensuring compliance with all State and local medical marijuana regulations.
Providing management and leadership in the dispensary to include monitoring all point of sale transactions, managing patient and inventory specific logs as required by regulations, monitoring the receipt, storage and auditing of all inventory, ordering new inventory and supplies, maintaining accurate records, ensuring the security and confidentiality of all patient information, as well as overall compliance with HIPAA.
Resolving all inventory discrepancies and patient-staff conflicts.
Establishing and executing plans to detect, identify and prevent dispensing errors related to product packaging, labeling, and dispensing.
Managing and implementing policies and procedures for any retesting of returned approved medical marijuana products, storage and/or disposal of such products, and meeting reporting requirements for adverse events and product recall.
Implementing and maintaining security systems for tracking, record keeping, record retention and surveillance related to all product at every stage of storage, delivery, transportation, and distribution.
Resolving employee concerns and performance or behavioral issues with the support of Human Capital as needed.
Maintaining the facility conducive to a positive patient experience and satisfactory employee work environment.
Providing company-wide communication to staff and managing change as needed.
Ensuring employee safety, wellness, and health & welfare.
Other duties as assigned by state or regional director