General Manager 4 - Food

Sodexo Careers•Boston, MA

16h•Onsite

About The Position

Lead a Dynamic Campus Dining Program as a General Manager! RELOCATION ASSISTANCE AVAILABLE! Sodexo’s Campus Segment is seeking an experienced General Manager 4 – Food to join the leadership team at Colleges of the Fenway Dining in Boston, Massachusetts. Colleges of the Fenway Dining is a consortium of three Boston campuses: Massachusetts College of Art and Design (MassArt), Massachusetts College of Pharmacy and Health Sciences (MCPHS), and Wentworth Institute of Technology (WIT). In this role, the General Manager will provide strategic and operational leadership across the MassArt and MCPHS dining programs, overseeing all aspects of financial performance, service excellence, safety, and client satisfaction. Operations include a bustling food court with meal exchange, a licensed Starbucks, a campus convenience store, a smoothie bar, and a Sodexo Proprietary Brand food mart. The GM will lead a dedicated team committed to exceptional hospitality and positive student experiences. Experience managing union labor is essential to success in this role.

Requirements

Progressive leadership experience in university dining, hospitality, or a comparable high-volume food service environment.
Proven success managing union labor and leading large, diverse teams.
Strong financial acumen with experience overseeing budgets, P&L, and operational performance metrics.
Excellent communication, client partnership, and relationship-building skills.
A commitment to delivering high-quality food, outstanding service, and a safe, welcoming dining environment.
Ability to thrive in a fast-paced, multi-unit setting with varied service styles.
Strong organizational and problem-solving skills with a proactive, hands-on leadership approach.
Bachelor’s Degree or equivalent experience
5 years Minimum Management Experience
5 years Minimum Functional Experience

Responsibilities

Lead day-to-day operations across multiple campus dining venues, ensuring consistent execution, quality, and service excellence.
Drive financial performance through effective budgeting, forecasting, and cost-control strategies.
Build and maintain strong client relationships with campus partners at MassArt and MCPHS.
Champion safety, compliance, and food quality standards across all outlets.
Lead, coach, and develop a diverse team, including union staff, to achieve operational goals and high employee engagement.
Oversee strategic planning, including menu execution, promotional activities, and customer experience initiatives.
Ensure positive student engagement and satisfaction through responsive service and program innovation.
Partner with cross-functional leaders to support sustainability, community impact, and campus initiatives.