General Manager 2
About The Position
The General Manager is the senior leader of the dining service department who is responsible for planning, organizing, directing, and overseeing all activities and systems in a department whose managed volume is between $3.51-$7M annually. They are the top owner of the client for their assigned unit. This is the senior leader of the unit who is responsible for planning, organizing, directing, and overseeing all activities and systems of the client. The General Manager ensures that Parkhurst standards of quality, service, and cleanliness are being met. This individual is responsible for budget development and compliance, revenue, innovation, sanitation, safety, regulatory compliance, menu development, service of food and department staffing. This leader functions as the key liaison with the client and is expected to make changes as needed to improve services, increase efficiency, manage costs, and meet client requirements. This position monitors the dining operations to ensure exceptional culinary experience for customers, clients, and guests. The General Manger is responsible for developing, coaching, and inspiring the management team to achieve department goals. This role also owns hourly recruiting and retention for their unit and partners with their DM on management staffing and retention.
Requirements
- 15+ years in professional food service, including 6+ years in a management role.
- Skilled in planning, organizing, and directing dining operations, ensuring Parkhurst Standards of quality, service, and cleanliness.
- Experience developing and managing budgets, tracking financial performance, meeting sales goals, and ensuring contract compliance.
- Proven ability to recruit, train, coach, and develop management and hourly staff to build strong, effective teams.
- Ability to develop meaningful relationships with clients and guests, proactively respond to needs, and enhance satisfaction and retention.
Nice To Haves
- Degree in Culinary, Hospitality Management, Business, or related field preferred.
Responsibilities
- Planning, organizing, directing, and overseeing all activities and systems in a department whose managed volume is between $3.51-$7M annually.
- Ensuring Parkhurst standards of quality, service, and cleanliness are being met.
- Budget development and compliance, revenue, innovation, sanitation, safety, regulatory compliance, menu development, service of food and department staffing.
- Functioning as the key liaison with the client and making changes as needed to improve services, increase efficiency, manage costs, and meet client requirements.
- Monitoring the dining operations to ensure exceptional culinary experience for customers, clients, and guests.
- Developing, coaching, and inspiring the management team to achieve department goals.
- Owning hourly recruiting and retention for their unit and partnering with their DM on management staffing and retention.
- Ensuring every guest and client experiences high-quality service and outstanding dining experiences.
- Leading and inspiring a management and hourly team in a supportive, inclusive environment.
- Overseeing all aspects of daily operations, including budgeting, staffing, and performance monitoring.
- Building strong, meaningful relationships with clients, guests, and team members while fostering engagement, trust and satisfaction.
- Growing professionally through leadership responsibilities, team development, and opportunities for advancement.
Benefits
- Medical, dental, vision, life insurance, and 401(k)
- Paid Time Off
- Access to Smile Universe training and internal promotion pathways
- Free meals during shift
- Monthly family meal
- 20% discount at all ENPHG brands
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
