General Maintenance Technician Instructor- B2B

StrataTech Education Group•Dallas, TX

About The Position

The General Maintenance Technician Program Instructor delivers a nine-module, employer-sponsored workforce development program for incumbent workers preparing for General Maintenance Technician roles in large-scale retail facilities. Instruction is provided through synchronous virtual sessions and hands-on lab weeks. Virtual modules meet two sessions per week; lab weeks consist of four consecutive days of hands-on instruction at ten hours per day. The instructor is the primary instructional presence across both formats and is accountable for delivering the assigned curriculum accurately and as designed. Curriculum changes or substitutions require approval from the B2B Lead Instructor or the Senior Director, Enterprise Training Operations. The program develops skills in workplace safety and energy control; tools, math, measurement, and documentation; facility systems; inspection and preventive maintenance; professional technician practices; and awareness of General Maintenance, HVAC/R, and Exterior Services pathways. The instructor prepares and stages lab equipment and materials, facilitates active adult learning, maintains records and assessments in Canvas, enforces safety requirements, and provides ongoing feedback to support learner outcomes. The role also represents StrataTech in interactions with learners, clients, and employers, and requires travel to assigned lab sites, which may include StrataTech campuses and client or employer facilities.

Requirements

Five or more years of hands-on field experience in commercial or light industrial facility maintenance, including direct experience with electrical systems, plumbing systems, or HVAC/R equipment.
Experience spanning more than one technical discipline.
Demonstrated ability to communicate technical content clearly to adult learners with varying levels of prior experience.
Ability to deliver instruction effectively in a synchronous virtual environment and manage learner engagement across a camera.
Comfort with Microsoft Teams or a comparable video conferencing platform.
Current and active EPA 608 Universal certification at time of hire; required before first delivery of HVAC/R pathway content.
Current and active NFPA 70E electrical safety awareness certification or equivalent at time of hire.
Consistent track record of professional conduct in a field, technical, or structured work environment.
Ability to facilitate hands-on lab environments, including equipment operation, safety enforcement, and learner observation and correction.
Proficiency with basic digital tools, including a learning management system, video conferencing platform, and documentation tools.
Ability to travel to lab delivery sites as assigned.
Maintain any certifications or credentials required for assigned program content; OSHA 10 – General, NFPA 70E, and EPA 608 credentials must be current before first delivery.

Nice To Haves

Prior instructional, training delivery, or apprenticeship instruction experience in a technical trade, industrial maintenance, or workforce development setting.
Experience delivering training to incumbent workers in a large-scale retail, distribution, or commercial facilities environment.
Journeyman-level or higher credential in electrical, HVAC/R, or a related mechanical trade.
Experience facilitating both virtual instructor-led training and hands-on lab sessions within the same program.
Familiarity with commercial HVAC/R systems common in large retail facilities, including rooftop units and refrigeration/freezer units.
Experience with Canvas or a comparable learning management system.
Prior work in a B2B, enterprise, or client-site training environment.

Responsibilities

Deliver the assigned curriculum across all nine modules in synchronous virtual sessions and in-person lab environments, following the curriculum as designed and obtaining approval before making changes.
Prepare for every session and ensure lab equipment, stations, and materials are ready before learners arrive.
Adapt instruction to adult learners’ prior field experience and connect course content to workplace equipment, systems, and situations.
Maintain accurate attendance, participation, progress, performance, and outcome records in Canvas; complete required reporting and administrative work accurately and on time.
Teach safety and energy control content, facilitate and directly observe lockout/tagout (LOTO) practice, and ensure every learner demonstrates the correct energy-control sequence under supervision.
Enforce lab safety protocols, PPE requirements, and OSHA standards; stop unsafe work immediately and reinforce stop-work authority throughout the program.
Deliver foundational math and measurement instruction, including practical applications of fractions, decimals, percentages, unit conversions, area, and volume.
Teach technical literacy and electrical foundations, including equipment nameplates, technical diagrams, ladder schematics, electrical theory, and component identification.
Deliver plumbing foundations instruction covering water supply, DWV, and condensate systems, common components and conditions, and isolation procedures.
Facilitate electrical measurement activities using Ohm’s Law and multimeters on approved training circuits to measure voltage, current, and resistance and trace series and parallel circuit paths.
Deliver systems, inspection, and preventive maintenance content; facilitate facility walkdowns, inspection practice stations, approved preventive maintenance tasks, and scenario-based instruction using the verify-confirm-identify-check-decide-document sequence.
Teach work order execution and documentation across planning, execution, verification, and professional closeout.
Deliver HVAC/R pathway awareness content, including the refrigeration cycle, major components, non-invasive measurements, symptom recognition, and escalation judgment; facilitate specified observation and measurement activities.
Deliver Exterior Services pathway awareness content covering equipment recognition, seasonal tasks, and exterior inspection routines; present all three program pathways accurately and without bias.
Hold learners to program standards, identify and support learners who are falling behind early, and provide clear, specific, actionable feedback throughout the program.
Administer competency checks, quizzes, assignments, and capstone assessments with integrity and grade them against the defined rubric.
Represent StrataTech professionally in virtual sessions, labs, client or employer facilities, and written communications; comply with site access, security, and safety requirements.
Communicate professionally with client-side personnel within the instructional role, escalate program, client, or learner concerns to the B2B Lead Instructor, and proactively raise equipment or scheduling issues.
Attend and be ready to instruct every scheduled session and lab day; promptly communicate absences or scheduling conflicts and travel to assigned lab delivery sites.
Maintain current technical knowledge and credentials required for assigned content, seek and apply instructional feedback, participate in required observations, calibration, and instructor development, and support onboarding of new instructors when requested.