General Liability Claims Adjuster (Commercial Lines)

Hippo Insurance•Austin, TX

20d•Hybrid

About The Position

Hippo is seeking an experienced General Liability Claims Adjuster licensed in multiple states to manage a varied caseload of bodily injury and property damage claims. The role requires a strong background in liability investigation, coverage analysis, negotiation, and claims resolution, as well as the ability to handle claims across differing state laws and regulatory requirements. The adjuster is expected to provide excellent service and build trust with claimants and policyholders. The position is based in Austin or Dallas, Texas, with a hybrid work arrangement, and reports to the Director, TPA Claims. The stated start date is December 14, 2026. Hippo describes itself as a technology- and data-driven diversified carrier platform that partners with MGAs to deliver tailored insurance program solutions.

Requirements

At least 2 years of general liability or commercial lines claims adjusting experience.
Active adjuster licenses in multiple states, or the ability to obtain reciprocal or designated home state licenses quickly; multi-state licensing is strongly preferred or required depending on assigned territory.
Strong understanding of liability law, tort principles, and policy coverage interpretation across jurisdictions.
Proven ability to manage complex and/or litigated claims to resolution.
Excellent negotiation, communication, and analytical skills.
Demonstrated commitment to excellent service and ability to balance claims outcomes with a positive, empathetic experience for claimants and policyholders.
Proficiency with claims management software and Microsoft Office Suite.

Nice To Haves

Bachelor's degree; equivalent industry experience may be considered instead of a degree.
Designations such as AIC, CPCU, or SCLA.
Experience handling claims involving construction, retail, hospitality, or products liability exposures.
Experience working with third-party administrators (TPAs) or self-insured programs.
Bilingual ability.

Responsibilities

Investigate, evaluate, and resolve general liability claims, including premises liability, products liability, personal injury, property damage, and related exposures across multiple jurisdictions.
Conduct coverage analysis and apply relevant policy terms, conditions, and exclusions.
Interview claimants, witnesses, and insureds; obtain statements and supporting documentation.
Partner with legal counsel, defense attorneys, and outside experts on litigated claims.
Set and maintain appropriate case reserves in accordance with company guidelines and state regulations.
Negotiate settlements with claimants, attorneys, and third-party representatives.
Comply with state-specific unfair claims practices acts and licensing and regulatory requirements in all handled jurisdictions.
Manage claim files from first notice of loss through resolution, including subrogation and recovery opportunities.
Maintain accurate, timely documentation in the claims management system.
Stay current on state regulations, case law, and industry trends affecting liability claims handling.
Provide empathetic, professional, and transparent customer service to claimants, insureds, and business partners throughout the claim lifecycle.
Respond promptly to inquiries and proactively provide status updates.

Benefits

Multiple medical plans.
Dental and vision plans fully covered by the employer for team members and their families.
401(k) retirement plan.
Short- and long-term disability coverage.
Employer-paid life insurance.
Flexible Spending Accounts for health and dependent care.
Employee Assistance Program.
Equity compensation eligibility for this position.
Training and internal career growth opportunities.
Flexible Time Off.
12 weeks of parental leave for primary and secondary caregivers.
Snacks and drinks for onsite employees.