General Clerks

BTI•Camp Springs, MD

About The Position

General Clerks provide essential clerical, data entry, inventory, and records management support to the Resource Management Division (RMD) in support of USCIS. Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.

Requirements

Proficiency in Microsoft 365 and Adobe Acrobat.
Strong attention to detail and accuracy in data entry.
Ability to follow written and oral instructions.
Strong organizational and clerical skills.

Responsibilities

Perform scanning, copying, filing, sorting, and record keeping.
Support property management officials with annual inventory and property record maintenance.
Verify, input, and process property transactions in automated systems.
Receive inventory, verify completeness, and report discrepancies.
Package, label, mail, and distribute inventory and equipment.
Support Learning Management System data entry and information gathering.
Scan documents using OCR and convert files using Adobe Acrobat.
Update SharePoint and ECN sites and maintain permissions.
Reconcile documentation in Word, Excel, and PowerPoint.
Receive and ship A‑Files and record transactions in RAILS.
Perform monthly data pulls from Intellilink and enter closed‑case information into MDB.
Provide data support, produce reports, and perform system queries.
Coordinate with IT Helpdesk to ensure proper access for employees.
Answer OPTS Help Desk calls and route inquiries appropriately.