D102 - Admissions - General Clerk

River Edge Behavioral Health•Milledgeville, GA

12h•Onsite

About The Position

River Edge Behavioral Health is seeking a Full-time General Clerk for Baldwin Outpatient Services. Under the supervision of the Outpatient Supervisor, the Clerk will play a key role in providing technical and administrative support. River Edge Behavioral Health serves over 10,000 Georgians, offering comprehensive mental health, substance use disorder treatments, and support for individuals with intellectual and developmental disabilities. They provide outpatient services including behavioral health, nursing, psychiatric assessment, stabilization, medication maintenance, crisis intervention, and recovery groups across multiple locations. The company emphasizes building meaningful relationships with patients, fostering trust, and making a positive impact on clients and their families. They support their team with a comprehensive benefits package and a positive work culture.

Requirements

High School Diploma/ GED equivalent
At least 1 year of providing behavioral health service.
Must be 21 years of age.
At least 1 year of clerical experience
2 Professional references (Former employers only, no family members)
Proficient in Microsoft Office (Word, Excel, Teams, etc.)
Excellent written and verbal communication skills.
Ability to multitask in a high paced environment.
Experience with electronic records.
Ability to maintain good customer relationships.
All applicants must pass a satisfactory background clearance and pre-employment drug test.

Responsibilities

Greet visitors, clients, and staff with excellent customer service.
Conduct client interviews to assess needs for outpatient P.O.E. processes.
Explain River Edge protocols and outpatient admission procedures, including HIPAA for ROI's, consents, and financial applications.
Inform clients of additional services they may qualify for.
Ensure clients sign a letter of agreement for payment if their insurance is out-of-network.
Verify client information to initiate the admission process.
Submit medical record requests to external agencies.
Provide insurance information for eligibility verification, allowing clients to be added to clinician schedules.
Ensure clients sign all required consents, ROI's, and financial applications.
Complete verification checklists for lawful U.S. presence, if applicable.
Update and maintain client information.
Keep daily intake reports for P.O.E.s.
Handle and make ongoing phone calls to external agencies, explaining the walk-in process.
Send information for scheduling BHAN updates, when necessary.
Assist other clerical staff with tasks as needed.