General Clerk III
About The Position
ATA Services is seeking to hire General Clerks for a temporary assignment with the State of NM - Early Childhood Education and Care Department. The objective of this role is to reduce childcare assistance application processing time by screening applications for completeness, performing follow-up activities with clients, and updating them on their status. Temporary staff will be expected to clear a backlog of follow-up tasks within two months and subsequently review 1-3 applications daily. Additionally, they will support the accuracy of one-time payments and recoupments/overpayments by reconciling payments to distribution calculations, clearing backlogs within two months, and then addressing payment issues weekly. The role also involves supporting recertification requirements by closing cases for clients who haven't recertified, facilitating the recertification process to gather documentation, and sending out certification letters, clearing a backlog within two months and then reviewing 1-3 recertifications daily.
Requirements
- 2+ years' experience working as an Administrative Assistant or Office Clerk
- High School degree
- Must be able to pass a background check
- Significant experience with office management and daily operations
- Ability to maintain confidentiality
- Good practical experience with MS Office
- Excellent knowledge of office equipment
- Strong verbal skills
- Strong organizational and time-management skills
Responsibilities
- Screen childcare assistance applications
- Identify over-payments
- Place phone calls to clients with missing documents or signatures
- Close out cases that have not been recertified
- Assist in reviewing worker caseloads
- Ensure all files are present and help reproduce non-existent files as needed
- Assist with the distribution process for one-time payments
- Identify overpayments
- Collect documentation
- Research payment issues to childcare providers
- Send out form closure letters to parents and childcare providers
- Work with the State of New Mexico Human Services Department integrated eligibility system, Automated System Program and Eligibility Network (ASPEN) and the State of New Mexico Department of Workforce Solutions systems
- Place phone calls about recertification
- Send out recertification letters
- Review various application status reports
- Provide updates on the status of applications
- Review paperwork submitted by clients for accuracy
- Interview clients to assess the need for care
- Determine eligibility and create placement agreements for childcare assistance programs by utilizing our internal database
- Send correspondence to clients and providers
- Implement and follow Federal and State policies regarding the program
- Perform minor duties related to using reports to search for issues with application processing
- Support other local regional staff as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
