General Clerk III

ServiceSource, Inc. • Capitol Heights, MD

1d • Hybrid

About The Position

This position completes routine enrollment tasks in support of the provider enrollment representatives and team; researches and controls incoming applications and correspondence to ensure the work is properly categorized; and reviews and processes a high volume of prospective provider enrollment applications. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group.

Requirements

• High school diploma or General Educational Development (GED) required.
• Twelve (12) months clerical/provider enrollment experience required.
• Advanced computer skills, keyboarding, and data entry skills required.
• Experience with computer programs such as: Microsoft Word, Excel, Access, Outloook, Teams, and SharePoint required.
• Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve.
• Proficiency in Microsoft Office skills, and the ability to become familiar with company specific programs and software.
• Be an organized and self-directed individual who is a team player.
• Excellent verbal communication skills.
• Keen attention to detail and able to carry out work with the highest levels of accuracy.
• Excellent customer service skills.
• Ability to work in fast paced environment.
• Ability to perform work remotely at the discretion and approval of management.

Nice To Haves

• Knowledge of provider enrollment workload definitions, enrollment terminology, enrollment forms, and basic regulation, policies, and procedures preferred.

Responsibilities

• Reviews, researches, and processes provider enrollment applications abiding to contract regulations, internal policies, and guidelines.
• Coaches providers through the enrollment process and provides inbound phone support.
• Initiates requests for information to complete the online enrollment process.
• Verifies credentialing information and completes fraud detection and prevention.
• Provides Quality Assurance checks on the provider enrollment data and enters application information into claims processing systems.
• Navigate proprietary computer systems to ensure necessary information is identical in the appropriate systems.
• Researches and controls incoming applications and correspondence to ensure work is properly categorized.
• Extensive data entry into internal document management and workflow systems.
• Manages inbound/outbound online FAX queues to and from providers.
• Creates and mails notification letters.
• Completes application returns, rejections, and/or application acknowledgement process.
• Supports other enrollment functions such as extensive status calls, data entry, special mailings, etc.
• Meet and maintain performance requirement quality of 98% accuracy.
• Supports team on special projects and assignments.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED