General Clerk III - Temporary Position

ATA Services Inc•Santa Fe, NM

1d•$0 - $18•Onsite

About The Position

ATA Services is seeking to hire General Clerks for a temporary assignment with the State of New Mexico - Early Childhood Education and Care Department. The objective of this role is to reduce childcare assistance application processing time by screening for completeness, completing follow-up activities with clients, and providing status updates. Temporary staff will be expected to clear a backlog of follow-up activities within two months and thereafter review 1-3 applications per day. Additionally, they will support the accuracy of one-time payments and recoupments/overpayments by reconciling payments to distribution calculations, clearing backlog within two months, and thereafter reconciling payment issues weekly. The role also involves supporting recertification requirements by closing cases for clients who have not recertified, facilitating recertification to gather documentation, and sending out certification letters, clearing a backlog of recertification activities within two months and thereafter reviewing 1-3 recertifications per day.

Requirements

2+ years' experience working as an Administrative Assistant or Office Clerk
High School degree
Must be able to pass a background check
Significant experience with office management and daily operations
Ability to maintain confidentiality
Good practical experience with MS Office
Excellent knowledge of office equipment
Strong verbal skills
Strong organizational and time-management skills

Responsibilities

Screen childcare assistance applications and identify over-payments.
Place phone calls to clients with missing documents or signatures.
Close out cases for clients that have not been recertified.
Assist in reviewing worker caseloads.
Ensure all files are present and help reproduce non-existent files as needed.
Assist with the distribution process for one-time payments and identifying overpayments.
Collect documentation and research payment issues to childcare providers.
Send out form closure letters to parents and childcare providers.
Work with the State of New Mexico Human Services Department integrated eligibility system (ASPEN) and the State of New Mexico Department of Workforce Solutions systems.
Place phone calls about recertification and send out recertification letters.
Review various application status reports and provide updates on the status of applications.
Review paperwork submitted by clients for accuracy.
Interview clients to assess the need for care.
Determine eligibility and create placement agreements for childcare assistance programs by utilizing the internal database.
Send correspondence to clients and providers.
Implement and follow Federal and State policies regarding the program.
Perform minor duties related to using reports to search for issues with application processing.
Support other local regional staff as required.