General Clerk III (FDIC)

EMCOR Government Services, Inc.•Arlington, VA

11d•Onsite

About The Position

EMCOR Government Services has an immediate need for a General Clerk III in Arlington, VA. EMCOR Government Services is a leading provider of integrated facility support services for government, national security, healthcare, and commercial clients. They offer a unique combination of government experience and facilities expertise.

Requirements

High School diploma/GED or equivalent is required.
Experience with MS Office Suite (Word, Excel, PowerPoint) and virtual meeting platform Teams.
Must have excellent customer service.
Must be willing to adhere to company policies.
Must have U.S. Residency for the last 5 years.

Nice To Haves

Associate degree is preferred.
Knowledge of Computerized Maintenance Management System (CMMS) is preferred.

Responsibilities

Monitor and dispatch work orders received in the Maximo (eFOS+) start center.
Contact the employee to give the description, priority, and the location of the work order. Inform the employee of the remaining response time on the work order.
Log work orders on the Daily Work Order log sheet.
Ensure the work order has the correct information, i.e., location, internal priority, and a clear description of the reported request.
Follow up with the requestor for any missing or unclear information.
Review and update the ticket to ensure the description is listed on the summary line of the work order.
Approve and assign the work order to the employee.
Create/complete service requests in Maximo (eFOS+).
Audit work orders for accuracy prior to changing the work order to complete.
Create reports in Maximo to show all open work orders and work with the employees to resolve prior to the month end.
Create reports in Maximo - Missed Report, Open Report.
Generate and assign PM work orders in Maximo (eFOS+).
Perform monthly contract deliverables reports from Maximo (eFOS+) and submit to manager as required by the contract.
Work with Microsoft Office Suite to produce professional, accurate documents as needed.
Dispatch pest work orders to pest control company and log pest request.
Follow up with the tenant for pest work orders.
Provide 100% customer service.
Other duties as assigned.