General Clerk III
V-Tech Solutions•Washington, DC
•Onsite
About The Position
V-Tech Solutions is seeking an experienced General Clerk III for a 6-month assignment in Washington, DC. This role involves responding to customer inquiries, resolving complaints, maintaining accurate records, and investigating customer concerns.
Requirements
- High School Diploma or GED required
- 5–7 years of customer service experience
- Strong verbal and written communication skills
- Excellent customer service and interpersonal abilities
- Ability to work independently with minimal supervision
- Strong attention to detail and documentation skills
- Proficiency in Microsoft Word, PowerPoint, and other computer applications
Responsibilities
- Respond to customer inquiries regarding products and services
- Resolve customer service and billing complaints
- Maintain accurate records of customer interactions and transactions
- Investigate and assess customer concerns to determine appropriate resolutions
- Follow up with customers regarding claims, investigations, and adjustments
- Escalate unresolved issues to the appropriate department
- Promote additional products and services when applicable
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
