General Clerk II

DEFTEC Corporation•JBPHH, HI

1d•Onsite

About The Position

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. Our clients' critical missions inspire us, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products. This position supports Pearl Harbor Naval Shipyard and Intermediate Maintenance Facility Pass & Identification Office with functions related to assisting Naval personnel and their families, contractors and government civilians with obtaining passes and identification to access the base and sensitive areas.

Requirements

Active Secret security clearance
Must be a U.S. Citizen
Literate in the English language
Ability to maintain a regular work schedule (5 days a week, Mon-Fri.)
Provide quality customer service
Adequate problem-solving skills
Adequate concentration/memory skills
Adequate prioritization skills
Ability to comprehend, learn, and accept instructions
Ability to analyze and make decisions using sound judgement
Ability to type 35 words per min
Some experience working with Microsoft Office applications, word, excel, etc.
Skill in written and oral interpersonal communication to effectively elicit organizational and individual needs.
Cognizance of surroundings
Ability to organize physical and digital files
Ability to support unplanned emergency badging as necessary
Ability to obtain and maintain access to the Defense Information Security System (DISS) for downloading of VRs and verifying security information on a visitor's profile
Ability to obtain and maintain access to the PHNSY&IMF Unclassified Naval Nuclear Propulsion (NNPI)/COI for access to the badge issuance program and other permitted accounts

Nice To Haves

Experience working in badging or security.

Responsibilities

Provide specialized clerical assistance to various PHNSY&IMF civilian and military employees, contractors/vendors
File and shred documents/badges (per government standards), create work documents, and communicate visit status via email or telephone.
Provide escort briefs to escort.
Identify and understand the issues involved with each badging issuance and determine what steps and procedures are necessary and the order in which they are performed.
Control access to sensitive areas of PHNSY&IMF by verifying the information on Code 1123 employee-approved Visit Requests (VR), i.e., required access to the Controlled Industrial Area (CIA), Controlled Nuclear Information Areas (CNIA), Nuclear Work Areas (NWA), clearance level, access to radiological areas, escort requirements, etc., and whether requirements for entry have been met to include vehicle
Review VRs for completeness, discrepancies, escort requirements, and if other special circumstances
Ensure that each visitor annually watches the orientation briefing videotape based on various PHNSY&IMF requirements and hazardous area procedures in accordance with the Nuclear Power Manual Instructions and Chapter 13 of NAVSHIPYD&IMFPEARLINST 5510.78 (series).
Determine from each approved VR which type of colored SACB is authorized.
Create profiles within specialized software, assign access areas, times, and expiration dates, take photos, and complete the printing and issuance to authorized personnel.
Apply knowledge of the Shipyard badging requirements and procedures to verify that SACBs are adequately prepared. This is especially important since these badges are issued to control access to sensitive Shipyard
Enroll Common Access Cards (CAC) in the Shipyard's Automated Entry Control System (AECS).
Issue Yellow emergency passes, as required, for emergency
Whenever possible, resolve complaints and problems concerning the visitor program, often providing alternate solutions, or tactfully explaining the requirements.
Refer more difficult complaints or problems to a Code 1123 Industrial Security Specialist or the Branch Head.
Maintain office files, consumable and non-consumable materials inventory, and prepare supply requisitions to resupply.
Research operation discrepancies related to troubleshooting automated badge problems with the specialized software controlling the Shipyard AECS.
Correct minor discrepancies and forward problems that cannot be corrected at the Pass & ID counter to the Lead Security Assistant or the Branch Head.
Daily wipe and disinfect your work areas, sweeping and disposing trash in appropriate trash receptacles.