General Accountant - Accounts Receivable

Sage Hospitality • Charlotte, NC

5d • Onsite

About The Position

The General Accountant maintains the property’s income audit, accounts receivable, accounts payable, payroll system, and general cashier functions in a timely and accurate manner, following accounting policies and procedures. The role includes sorting documents and posting debits and credits to proper accounts, verifying amounts and codes, balancing entries and correcting errors, maintaining and adjusting records and logs, and reconciling bank statements or department records.

The Accounts Receivable work includes billing and invoicing guest, group, and event accounts, posting payments, monitoring outstanding balances, following up on overdue accounts, researching and resolving billing questions and payment discrepancies, reconciling accounts, and preparing reports. The General Accountant also supports income audits, payroll, daily revenue reporting, month-end close, and other accounting tasks as needed. The position collaborates with hotel departments and business partners to maintain accurate records, follow internal controls, and provide courteous service.

Requirements

• One year of experience in a similar role.
• One to two years of post-high-school education.
• Thorough knowledge of accounting and hospitality practices and procedures.
• Knowledge of hotel and company policies and procedures, and ability to determine appropriate actions based on those guidelines.
• Ability to compile facts and figures.
• Ability to investigate and analyze readily available information and develop logical conclusions and recommendations.
• Ability to make decisions based on general policies and procedures.
• Ability to operate a computer and calculator.
• Ability to understand and follow verbal and written instructions, communicate verbally and in writing, use analytical thought processes, understand technical and mechanical instructions, and remain highly organized.
• Ability to communicate effectively and courteously with employees, guests, and contractors in writing, by telephone, and in person.
• Ability to manage priorities, meet deadlines, and handle confidential information.
• Strong attention to detail and organizational skills.
• Customer-service mindset and clear, courteous communication.

Nice To Haves

• Previous accounts receivable, accounting, or bookkeeping experience.
• Accounting background.
• Intermediate Microsoft Office skills, including Excel and Word.
• Proficiency with Microsoft Excel and comfort learning accounting or hotel systems.
• A positive, team-oriented approach reflecting Sage Hotels’ commitment to making the ordinary extraordinary.

Responsibilities

• Work with night auditors and department managers to process the daily income audit, maximize revenues, and ensure accurate postings.
• Work with sales managers to ensure accurate and timely group billing, and manage hotel accounts receivable aging and follow-up.
• Assist in training other departments on accounting practices, standard operating procedures, and compliance audit requirements.
• Analyze financial data, resolve discrepancies, and communicate recommendations for changes and efficiencies.
• Create and deliver payroll and daily revenue reports to department managers, and follow up on discrepancies.
• Balance, reconcile, and close daily accounts; prepare daily statements for management while maintaining proper controls.
• Respond efficiently to customer issues, complaints, and problems to support customer satisfaction and service quality.
• Prepare reports and communications for the Controller, Assistant Controller, and Hotel Executive Committee members regarding revenue issues and other pertinent information.
• Process payroll to meet compliance standards and deadlines.
• Input and reconcile daily tip reporting.
• Distribute payroll in accordance with standards and deadlines.
• Manage accounts receivable activities, including billing, invoicing, and payment posting.
• Review guest, group, and event accounts for accuracy and timely settlement.
• Monitor outstanding balances and follow up on overdue accounts.
• Research and resolve billing questions and payment discrepancies.
• Reconcile accounts and prepare reports to support accurate financial records.
• Assist with month-end close and other accounting tasks as needed.
• Follow company policies, internal controls, and applicable accounting procedures.
• Work collaboratively with hotel departments to provide service to guests and business partners.
• Maintain a friendly, cheerful, and courteous manner.
• Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

• Medical, dental, and vision insurance.
• Health savings and flexible spending accounts.
• Basic life and AD&D insurance.
• Paid time off for vacation, sick time, and holidays.
• Eligibility to participate in the Company’s 401(k) program with employer matching.
• Employee Assistance Program.
• Tuition reimbursement.
• Discounts on hotels and restaurants.
• Opportunity to earn property incentives, including upsell incentives, porterage, and room service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree