Gene Therapy Case Manager
About The Position
Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter. Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™ Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™. At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.
Requirements
- High School diploma or equivalent
- Pharmacy Technician License
- At least 1 year experience in pharmacy or customer service environment
- Intermediate Knowledge of Microsoft Excel Required.
- Ability to work well in a team environment and provide support to other team members.
- Detail oriented, ability to prioritize workload, multitask, and work well in a fast-paced environment.
- Experience in providing customer service to internal and external customers.
Nice To Haves
- National Technician Certification
- Previous Specialty Pharmacy experience
Responsibilities
- Serve as primary contact with the manufacturer regarding all patient referrals and shipments.
- Provide real-time communication to the manufacturer on any pending referrals updates and any patient initial and refill shipments.
- Contact physician’s offices to validate prescriptions, obtain clinical documentation and initial prior authorizations through the insurance plans.
- Support physician’s offices during any appeals as needed.
- Contact patients and/or caregivers to schedule a delivery and determine supply needs.
- Accurately dispense products in the computer system to generate a delivery ticket and/or prescription labels for each shipment.
- Contact physician offices to coordinate all deliveries.
- Establish and continually build rapport with patient base.
- Obtain current prescriptions and clinical documentation that is required by the plans.
- Validate that the clinical documentation received is what is required by the plan and initiate prior authorization with the plan.
- Process and verify patient benefits and pay options as needed.
- Responsible for all data entry into multiple workflow systems for end-to-end order process.
- Enter and update new and refill orders into workflow systems.
- Ensure timely processing of all patient orders per committed time frames.
- Work in collaboration with intake and MD offices.
- Provide constant communication to the manufacturer about all referrals and active patients.
- Handle all inbound/making outbound calls to patients, physician offices and plans.
Benefits
- Medical Coverage, Dental, and Vision Coverage
- 401(k) with employer match
- Accident and Critical Illness coverage
- Company-paid life insurance options
- Generous PTO, paid holidays, and floating holidays
- Tuition reimbursement program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
