Gene Therapy Supervisor
About The Position
Careers with real impact. Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter. ABOUT ORSINI Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™ OUR MISSION Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™. CORE VALUES At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.
Requirements
- High School diploma or equivalent required
- Minimum of 3 year of experience in a pharmacy or customer service environment.
- Strong knowledge of insurance verification, benefit investigations, and prior authorization processes.
- Proficiency in healthcare systems, including CareTend and Five9, or the ability to learn quickly.
- Experience in providing customer service to internal and external stakeholders.
- Intermediate knowledge of Microsoft Excel required.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Effective communication and interpersonal skills to support team members and collaborate across departments.
- Ability to work well in a team environment and provide support to other team members.
- Detail-oriented with the ability to prioritize workload, multitask, and work well in a fast-paced environment
Nice To Haves
- Bachelor’s degree in healthcare, business administration, or a related field preferred.
- Pharmacy Technician License preferred.
- National Technician Certification preferred.
- Previous Specialty Pharmacy experience preferred.
Responsibilities
- Establish and maintain relationships with patients, physicians, and manufacturers.
- Provide constant communication to the manufacturer regarding all referrals and active patients.
- Approve employee timecards and manage time-off requests.
- Train new hires and provide ongoing mentorship and support.
- Lead bi-weekly team calls to review patient cases and workload distribution.
- Oversee patient enrollment to ensure compliance with contractual metrics.
- Assign daily work and prioritize urgent patient cases or tasks to meet deadlines.
- Ensure patients are correctly categorized for data transfers and reporting.
- Work in collaboration with intake teams and physician offices.
- Monitor Five9 and other systems to ensure team members are engaged and working efficiently.
- Act as the primary resource for troubleshooting system issues and answering team questions.
- Assist team members by joining calls with insurance plans when additional support is needed.
- Handle inbound and outbound calls with patients, physician offices, and insurance plans.
- Complete approval packets and Profit & Loss (P&L) analyses before placing orders.
- Provide purchase orders (POs) to accounts payable and gather documents for audits.
- Ensure inventory is added to CareTend in preparation for order processing.
- Process and verify patient benefits and pay options as needed.
- Handle escalations with insurance plans and verify benefits.
- Validate clinical documentation and initiate prior authorization requests with insurance plans.
- Support physician offices with appeals as needed.
- Coordinate with contracting to request Letters of Agreement (LOAs) and follow up on their status.
- Manage month-end close activities and ensure all patients are billed accurately and on time.
Benefits
- Medical Coverage, Dental, and Vision Coverage
- 401(k) with employer match
- Accident and Critical Illness coverage
- Company-paid life insurance options
- Generous PTO, paid holidays, and floating holidays
- Tuition reimbursement program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
