Geek Squad Advanced Repair Technician
About The Position
As a Geek Squad Advanced Repair Technician (Agent), you’ll work at a local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll provide excellent customer experiences by listening to customers’ needs and partnering with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following established procedures. The role is suited to someone passionate about technology and eager to use technical abilities to help customers get the most out of their technology. Best Buy offers benefits intended to support employees’ overall well-being. Benefit eligibility and details may vary based on factors such as employment status, location, and service. Best Buy also provides different types of leaves of absence and potential pay sources based on eligibility, and paid time off for full-time and part-time employees under applicable terms. Some roles may be eligible for incentive pay. As part of the Best Buy team, you’ll help fulfill the company’s purpose to enrich lives through technology by humanizing and personalizing technology solutions in stores, online, and in customers’ homes. Best Buy describes its culture as supportive of employees and committed to providing a workplace where people can bring their authentic selves. Best Buy is an equal opportunity employer.
Requirements
- At least 6 months of experience diagnosing, troubleshooting, or repairing technology products.
- Experience actively using and learning about consumer electronics.
- Ability to work a flexible schedule, including holidays, nights, and weekends.
Nice To Haves
- Strong ability to prioritize and multitask in a fast-paced environment.
Responsibilities
- Perform diagnostic discoveries, make recommendations, repair devices, and help customers in person and over the phone.
- Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
- Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
- Complete repair tasks in a timely manner and partner with leaders when issues arise.
- Maintain knowledge, skillsets, and certifications through training courses.
Benefits
- Competitive pay
- Employee discount
- Financial savings and retirement resources
- Support for physical and mental well-being
- Leaves of absence and potential pay sources, subject to eligibility
- Paid time off for eligible full-time and part-time employees
- Incentive pay may be available for eligible roles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
