Geek Squad Advanced Repair Technician
About The Position
As a Geek Squad Advanced Repair Technician (Agent), you’ll work at a local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll provide excellent customer experiences by listening to customers’ needs and partnering with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following established procedures. The role is suited to someone passionate about technology and interested in using technical abilities to help customers get the most out of their technology. Best Buy states that it is committed to helping employees thrive at work and at home, and offers benefits to support overall well-being. Eligibility for leaves of absence, potential pay sources and paid time off depends on factors including situation, location, employment status and applicable regulations. Some roles may be eligible for incentive pay based on market norms and plan eligibility. Best Buy describes its purpose as enriching lives through technology by humanizing and personalizing technology solutions in stores, online and in customers’ homes. The company says its culture supports and values employees and aims to provide a workplace where people can bring their authentic selves. Best Buy is an equal opportunity employer.
Requirements
- At least 6 months of experience diagnosing, troubleshooting or repairing technology products.
- Experience actively using and learning about consumer electronics.
- Ability to work a flexible schedule, including holidays, nights and weekends.
Nice To Haves
- Strong ability to prioritize and multitask in a fast-paced environment.
Responsibilities
- Perform diagnostic discoveries, make recommendations, repair devices, and help customers in person and over the phone.
- Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
- Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
- Ensure repair tasks are completed in a timely manner and partner with leaders when issues arise.
- Maintain knowledge, skillsets and certifications through training courses.
Benefits
- Competitive pay
- Employee discount
- Financial savings and retirement resources
- Support for physical and mental well-being
- Leaves of absence and potential pay sources, subject to eligibility
- Paid time off for eligible full-time and part-time employees
- Certain roles may be eligible for incentive pay, subject to eligibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
