Geek Squad Advanced Repair Technician

Best Buy • Southfield, MI

4d • Onsite

About The Position

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at a local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll deliver excellent customer experiences by listening to customers’ needs and partnering with other Geek Squad Agents. The role involves troubleshooting and following established procedures to perform repairs, while helping customers get the most out of their technology.

Requirements

• At least 6 months of experience diagnosing, troubleshooting, or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights, and weekends.

Nice To Haves

• Strong ability to prioritize and multitask in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices, and help customers in person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with team members to maintain consistent and accurate documentation of customer requests and repairs.
• Complete repair tasks in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets, and certifications through training courses.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leave of absence options, subject to eligibility and applicable circumstances.
• Paid time off (vacation or PTO), based on work location, employment status, salary or hourly status, and years of continued or bridged service.
• Certain roles may be eligible for incentive pay.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed