GEB TICKET/ACCTNG CLERK - 90243638 - New London

Amtrak•New London, CT

2d•$29 - $39•Onsite

About The Position

This position is responsible for providing our passengers with superior customer service. From behind the ticket counter or on the station floor or platform. The incumbent will be responsible for greeting, servicing and general comfort of each passenger. The GEB (Guaranteed Extraboard) Ticket/Accounting Clerk is an on-call position. This employee is guaranteed a 40-hour workweek and the schedule will vary from week-to-week. They will be expected to cover planned and unplanned time off in the absence of other team members. The Boston South & Boston Back Bay station's hours require that candidates be willing to work any shift/schedule, including days, afternoons, evenings, holidays and weekends.

Requirements

Skilled in the processing of all types of Amtrak tickets and must have a thorough understanding of tariffs to properly price tickets.
Qualified with the operation of Arrow, Railres/Stars and Quik-Trak.
High School Diploma or GED
Must comply with the company’s uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style
Must be able to lift 50lbs
Must be proficient with baggage & express operation
General experience with computer-based office equipment
Must be able to work under pressure
Learn policy and procedures quickly
Be able to work with minimal supervision
Read, speak, and write in English
Must have excellent oral and written communication skills
The ability to maintain a positive, good-natured attitude is essential
Representative must be comfortable with interacting with customers, speaking on a public address system and using Amtrak computer systems.

Nice To Haves

Some experience in customer service
Demonstrated business management experience.
Prior satisfactory work experience in customer service.
Demonstrated leadership and supervisory skills.
Working knowledge of Amtrak policies and procedures.

Responsibilities

Make ticket reports promptly, properly safeguard company funds properly and prepare related reports.
Agent will be governed by all Corporate and station policies.
Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines.
Keep all information racks filled as needed.
Perform miscellaneous clerical duties related to the ticket office and/or station.
Handles checked baggage, package express and company materials in the station and on/off trains.
Assist customers with special needs and other duties as assigned.
Responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, baggage, boarding information, tours and other intermodal transportation.
Work with other station employees to ensure all passenger train boarding are timely.
Will verify passengers are properly ticketed or have the proper travel documents, and ensure compliance with baggage requirements prior to admission to station platforms.
Will perform janitorial duties and other duties as assigned.