GDS Rate & Inventory Management Specialist 2
About The Position
The GDS Rate & Inventory Management Specialist 2 helps ensure Choice hotels worldwide are accurately and effectively distributed through online travel agencies (OTAs) and global distribution systems (GDS). The role manages channel quality, serves as an escalation point for complex distribution issues, and maintains knowledge resources used by teams and hotels. The Specialist supports projects and quality initiatives, provides program management leadership, and recommends improvements to departmental processes and procedures. This is an individual contributor role reporting to the Supervisor, Channel Management. The role is onsite four days a week in Scottsdale, Arizona, and is not eligible for visa sponsorship now or in the future.
Requirements
- 1–3 years of customer service experience in franchising and/or technical support roles.
- Experience using ticketing applications for issue resolution, such as ServiceNow.
- Proficiency in Microsoft Word, PowerPoint, and Excel.
- Strong problem-solving, communication, and interpersonal skills.
- Strong attention to detail, with demonstrated organizational and prioritization skills.
- Ability to independently and collaboratively resolve complex issues across multiple systems.
- Ability to work effectively under pressure, prioritize competing needs, and meet deadlines with a sense of urgency.
- Comfort working through complexity, ambiguity, and change, with openness to new ideas and approaches.
- Ability to uphold Choice’s Values & Performance.
- High school diploma or GED, or an equivalent combination of education and relevant work experience.
Nice To Haves
- Experience with OTA and GDS distribution.
- Knowledge of central reservation systems (CRS) and property management systems (PMS).
Responsibilities
- Serve as an escalation point for complex OTA and GDS issues.
- Partner with external distribution partners, including Booking.com, Sabre, and Expedia, and internal teams, including Choice IT and the Distribution Account Manager, to resolve issues within established service-level timelines.
- Ensure hotel rates and inventory availability are accurately distributed across OTA and GDS channels, supporting hotel revenue optimization.
- Assist with loading negotiated and chainwide rates for OTA and GDS partners; troubleshoot GDS rejects, failed negotiated rate loads, and related audit issues.
- Lead or support projects such as partner and platform onboarding, OTA contract implementation, and OTA content audits.
- Contribute to quality assurance efforts and controls that support accurate and effective distribution.
- Maintain and enhance internal and external OTA/GDS knowledge resources; collaborate with Training and other departments to keep documentation accurate and current, establish best practices for knowledge articles, and develop resources for new product launches and system enhancements.
- Continuously monitor OTA and GDS distribution channels and maintain comprehensive knowledge of channel operations and relevant industry practices.
- Stay informed about hospitality distribution trends, emerging technologies, and industry practices, and analyze their potential impact on Choice Hotels' business strategies.
- Provide program management leadership and recommend improvements to departmental and team processes and procedures.
Benefits
- Medical, dental, and vision coverage.
- Leave and paid time off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
- Financial benefits for retirement and health savings.
- Employee recognition programs.
- Discounts at Choice hotels worldwide.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
