GCoE Operations Associate

Gallagher•Las Vegas, NV

5h•Hybrid

About The Position

Provides customer service to a variety of customers over the telephone. Responsible for the servicing of existing clients, identifying and assessing customer needs to achieve satisfaction. Receives and responds to customer service inquiries both written and verbal. Follows up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid, and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

Requirements

High school diploma
A minimum of 1 year of customer service experience.
Strong typing and basic computer skills.

Nice To Haves

Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Responsibilities

Provides customer service to a variety of customers over the telephone.
Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction.
Receives and responds to customer service inquiries both written and verbal.
Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution.
Provides accurate, valid and complete information by using the right methods/tools.
Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program