Gateway Engineering & Support Engineer

Globalstar Updated•Covington, LA

12d

About The Position

Gateway Engineering & Support (GES) personnel provide advanced technical and project support for Globalstar’s Gateway Systems. The role interfaces with technical departments to support projects, troubleshooting, and repairs, primarily during Gateway incidents and downtime. The department is dedicated to maintaining system uptime and preserving all elements of the Service Level Agreements (SLA). The position works with engineering technical support, reliability engineering, and operations to analyze operational data and improve network performance. It supports testing and validation of systems, proactive performance monitoring, operational ticket resolution, documentation, and technical assistance to Operations personnel. The role also includes cross-training, training other departments, and contributing operational insights to subject matter experts.

Requirements

Degree from an accredited engineering program, such as mechanical, electrical, or aerospace engineering.
A minimum of 3 years of experience is preferred, with applicable skills and competencies.
Strong ability to logically analyze, summarize, and solve issues, then verify and document solutions in complex technical environments.
Clear understanding of satellite-based communication.
Strong knowledge of networking concepts, security practices, and satellite base stations.
Excellent verbal and written communication skills, including the ability to interact clearly and concisely with departments, management, and technical or engineering personnel.
Ability to work under pressure and meet deadlines.
Ability to continuously learn and upgrade technical skills and understanding.
Willingness and ability to travel domestically and internationally for short-, medium-, and long-term assignments; a valid passport is required.
Willingness and ability to work after regularly scheduled hours as needed.
Willingness and ability to participate in a shared on-call schedule.
Ability to sit at a desk and work on a computer for prolonged periods of 4 to 8 hours.
Ability to lift 15 pounds at times.

Nice To Haves

Language skills in addition to English.
Experience with automated scripting in any language, Power BI, AWS, Grafana, or JIRA.
Significant experience with large technical projects.
Experience in the satellite communications industry or military experience working with wireless communications networks.
Additional industry training or certifications in satellite, data, RF, communications, or operations.
RF analysis or measurement experience.
Familiarity with Linux-based operating systems and data collection and presentation software.
Familiarity with AWS data tools such as S3, Kinesis, and Kinesis Analytics.
Experience with Power BI.
Clear understanding of datasets for wireless communication systems.
Procedural writing skills and experience.

Responsibilities

Work with engineering technical support, reliability engineering, and operations to analyze collected operational data and improve network performance.
Collect data and validate and verify existing and new systems to define or refine requirements and thresholds for system performance improvements.
Provide operational software and product test support.
Take ownership of projects and identify and create processes to optimize network performance.
Conduct proactive system performance analysis, tracking, and monitoring to ensure platforms are performing nominally.
Cross-train department colleagues and receive cross-training from them.
Train other departments on job duties.
Diligently resolve assigned tickets.
Help create and maintain operational documentation, including solutions documents, technical bulletins, and recommended Operations and Maintenance procedures.
Provide Operations personnel with technical support and assistance diagnosing faults, troubleshooting, and repairing operational equipment.
Support subject matter experts with insights based on lessons learned while working operational tickets.