Gatehouse Attendant

KW PROPERTY MANAGEMENT AND CONSULTING•Miami, FL

10h•Onsite

About The Position

Provide a professional and competent image in order to provide Residents with friendly and outgoing customer service. The primary function of the Gatehouse attendant is to enforce and monitor access control procedures within the community, while providing best-in class costumer service. Gatehouse attendants will screen visitors, contractors, vendors, employees, real estate agents, service providers, or anyone seeking admittance, to determine if access to the property has been authorized.

Requirements

A positive attitude and willingness to work with a diverse population.
High school diploma or GED.
Prior experience as a Gatehouse employee.
Strong verbal and written communication skills.
Detail-oriented and dependable.

Responsibilities

Stand and greet everyone that approaches the visitor lane seeking access to the property, in a friendly and professional manner.
Greet all residents returning home via the resident lane.
Provide informational assistance as required, including knowledge of locations throughout the property to properly direct traffic within the community.
Record via the access control system all traffic entering the property both vehicular and pedestrian.
Observe, record, and communicate actions, activities, incidents and/or any information that may be of interest of the Management Office, Security or the Front Desk personnel.
Complete all appropriate paperwork ensuring reports are legible and in order.
Keep the gatehouse clean at all times.
Ensure that only Authorized Personnel is allowed access into the community.
Use proper telephone etiquette when speaking or answering the telephone, greeting all callers with “Good Morning, Good Afternoon, or Good Evening. Thank you for calling Property name, gate house. This is (your name), how may I assist you.”
Report all building deficiencies to Chief Engineer, Management Office, and the Front Desk personnel such as: Any water leaks regardless of the size and severity, fire alarm violations, audible or silent, malfunctioning of equipment. An Incident report or work order to note any deficiencies observed. Incident report should be submitted to the Management office immediately.