Gatehouse Attendant

KW Property Management Careers•Miami, FL

1d•Onsite

About The Position

The primary function of the Gatehouse attendant is to enforce and monitor access control procedures within the community, while providing best-in class costumer service. Gatehouse attendants will screen visitors, contractors, vendors, employees, real estate agents, service providers, or anyone seeking admittance, to determine if access to the property has been authorized. This position is often located away from the management office and may be located in a small structure. The working environment maybe indoors or outdoors. The employee is required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. This is a full-time non-exempt position. Days and hours of work will be determine by the property. This schedule may change to accommodate the business needs of the property.

Requirements

A positive attitude and willingness to work with a diverse population.
High school diploma or GED.
Prior experience as a Gatehouse employee.
Strong verbal and written communication skills.
Detail-oriented and dependable.
Ability to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less.
Manual dexterity.
Auditory and visual skills.
Ability to follow written and oral instructions and procedures.

Responsibilities

Enforce and monitor access control procedures within the community.
Provide best-in class customer service.
Screen visitors, contractors, vendors, employees, real estate agents, service providers, or anyone seeking admittance, to determine if access to the property has been authorized.
Stand and greet everyone who approaches the visitor lane seeking access to the property, in a friendly and professional manner.
Greet all residents returning home via the resident lane.
Provide informational assistance as required, with knowledge of locations throughout the property in order to properly direct traffic within the community.
Record via the access control system (KWIC) all traffic entering the property both vehicular and pedestrian.
Observe, record, and communicate actions, activities, incidents and/or any information that may be of the interest of the Management Office, Security or the Front Desk personnel.
Complete all appropriate paperwork ensuring reports are legible and in order.
Keep the gatehouse clean at all times.
Ensure that only Authorized Personnel is allowed access into the community.
Use proper telephone etiquette when speaking or answering the telephone, greeting callers with “Good Morning, Good Afternoon, or Good Evening. Thank you for calling Property name, gate house. This is (your name), how may I assist you.”
Report all building deficiencies to Chief Engineer, Management Office, and the Front Desk personnel such as: Any water leaks regardless of the size and severity, fire alarm violations, audible or silent, malfunctioning of equipment.
Submit an Incident report or work order to note any deficiencies observed to the Management office immediately.