Gatehouse Attendant

KW Property Management Careers•Lauderdale-by-the-Sea, FL

2d•Onsite

About The Position

Gatehouse attendants are responsible for greeting all individuals approaching the visitor lane and residents returning home in a friendly and professional manner. They provide informational assistance, directing traffic within the community and recording all vehicular and pedestrian traffic entering the property via the access control system (KWIC). Attendants observe, record, and communicate actions, activities, incidents, and any information of interest to the Management Office, Security, or Front Desk personnel. They complete all appropriate paperwork, ensuring reports are legible and in order, and maintain the cleanliness of the gatehouse. Attendants ensure only authorized personnel are granted access, and that parking is restricted to pick-up/drop-off only. They must use proper telephone etiquette, greeting all callers professionally. Attendants also report building deficiencies such as water leaks, fire alarm violations, or malfunctioning equipment to the Chief Engineer, Management Office, and Front Desk personnel, submitting incident reports or work orders as necessary. Reasonable accommodations are made for individuals with disabilities to perform essential functions.

Requirements

A positive attitude and willingness to work with a diverse population.
High school diploma or GED.
Prior experience as a Gatehouse employee.
Strong verbal and written communication skills.
Detail-oriented and dependable.

Responsibilities

Stand and greet everyone who approaches the visitor lane seeking access to the property in a friendly and professional manner.
Greet all residents returning home via the resident lane.
Provide informational assistance as required, with knowledge of locations throughout the property in order to properly direct traffic within the community.
Record via the access control system (KWIC) all traffic entering the property both vehicular and pedestrian.
Observe, record, and communicate actions, activities, incidents and/or any information that may be of the interest of the Management Office, Security or the Front Desk personnel.
Complete all appropriate paperwork ensuring reports are legible and in order.
Keep the gatehouse clean at all times.
Ensure that only Authorized Personnel is allowed access into the community.
Use proper telephone etiquette when speaking or answering the telephone.
Report all building deficiencies to Chief Engineer, Management Office, and the Front Desk personnel such as: Any water leaks regardless of the size and severity, fire alarm violations, audible or silent, malfunctioning of equipment.
Submit an Incident report or work order to note any deficiencies observed.