Gate Attendant

Cove Communities

52d•Onsite

About The Position

Monitors access to secure gates throughout the property. Greets all guests and visitors. Answers incoming phone calls and communicates with all resort departments. To be an Ambassador for Cove Communities and Cypress Lakes Village at all times by choosing your attitude each day and committing to a culture of service, hospitality and accountability. To treat all internal and external customers with respect and embrace your role as a problem solver who is committed to continual improvement and exceeding guest expectations by living Cove’s Core Values. Assist the Courtesy Patrol Manager and Courtesy Patrol Lead with necessary support to keep Cypress Lakes a safe property for both guests and employees. Maintain a thorough knowledge of the property rules and regulations. Know the department managers and department functions and how they relate to each other. Exhibit friendly, courteous, helpful behavior always; be able to react calmly and professionally. Specifically, when interacting with guest both on and off the property. A working knowledge of registered and non-registered guests. A continued knowledge of all Cypress Lakes Staff and Guest Policies and how to enforce them. Always maintain a friendly and calm presence on property. Always supports and follows Cove Communities and Cypress Lakes policy. Must be comfortable working with computers and have knowledge of Microsoft Office Suite and ability to learn RMS. Must be able to multitask in a fast-paced environment including phone and radio communication. Ability to keep an accurate Activity Log and notify Management when a major incident occurs. All other duties as assigned.

Requirements

Minimum high school diploma or GED.
A passion for teamwork.
Excellent organizational skills with a high level of accuracy.
Excellent communication skills.
Analytical & creative approach to problem solving.
Must be comfortable working with computers and have knowledge of Microsoft Office Suite and ability to learn RMS.
Must be able to multitask in a fast-paced environment including phone and radio communication.
Ability to keep an accurate Activity Log and notify Management when a major incident occurs.

Nice To Haves

Ability to learn RMS.

Responsibilities

To be an Ambassador for Cove Communities and Cypress Lakes Village at all times by choosing your attitude each day and committing to a culture of service, hospitality and accountability.
Treat all internal and external customers with respect and embrace your role as a problem solver who is committed to continual improvement and exceeding guest expectations by living Cove’s Core Values.
Assist the Courtesy Patrol Manager and Courtesy Patrol Lead with necessary support to keep Cypress Lakes a safe property for both guests and employees.
Maintain a thorough knowledge of the property rules and regulations.
Know the department managers and department functions and how they relate to each other.
Exhibit friendly, courteous, helpful behavior always; be able to react calmly and professionally.
Maintain a working knowledge of registered and non-registered guests.
Maintain a continued knowledge of all Cypress Lakes Staff and Guest Policies and how to enforce them.
Always maintain a friendly and calm presence on property.
Always supports and follows Cove Communities and Cypress Lakes policy.
Must be comfortable working with computers and have knowledge of Microsoft Office Suite and ability to learn RMS.
Must be able to multitask in a fast-paced environment including phone and radio communication.
Ability to keep an accurate Activity Log and notify Management when a major incident occurs.
All other duties as assigned