Gate Attendant-PT (Seawolf Park)-3

CITY OF GALVESTON•Galveston, TX

1d•Onsite

About The Position

Under minimal supervision, the Gate Attendant is a front-line customer service position which requires the physical stamina to stand, walk, or sit for 8 or more hours per day in an outdoor work environment. Gate Attendants are responsible for managing cash collected from issuing tickets and wristbands to park visitors. Assignments will require work on various holidays, weekends, and during special events.

Requirements

Minimum age for consideration is 18 years of age.
Reliable transportation required
Basic math skills to accurately make change
City policies and procedures
Various City Ordinances affecting use of the beach parks
Other applicable policies, rules, and regulations governing the conduct and safety with public recreation activities
Promote a positive recreation environment and good personal behavior
Monitor beach parks and guests for violations of rules and safety standards
Moderate level of technological competency
Excellent customer service skills; ability to communicate effectively with the public, using tact and professionalism
Act quickly and calmly in emergency situations
Establish and maintain cooperative working relationships with co-workers and the general public
Interact with people of different social, economic, and ethnic backgrounds
Communicate effectively verbally and in writing

Nice To Haves

Certified Tourism Ambassador preferred.

Responsibilities

Promote good public relations through friendly, helpful, accurate communication with park visitors
Collect fees and issue tickets and wristbands to park visitors
Accurately make change and ensure cash drawer is maintained each shift
Calculate total payments received during the shift and reconcile with total sales
Accurately complete daily reports and forms
Ensure adequate supply of tickets and wristbands at the beginning of each shift
Maintain a neat and orderly work area
Provide discounts to qualifying guests (disabled veterans, medal of honor recipients, Park Board staff)
Perform Park walkthrough, monitoring for safety and compliance with rules and procedures
Resolve Park visitor concerns when possible, and refer escalated issues to the on-duty manager as necessary
Work effectively with other employees and park visitors, assisting in any other job tasks associated with the successful operations of the park
Relay park rules and City ordinances to guests upon entrance into the parks
Assist in the maintenance of the park to include garbage handling and removal, maintenance of restrooms, and the physical appearance of common guest areas
Field routine and non-routine questions from guests about the parks and Galveston Island
Handle large volumes of guests through the gate while maintaining a high level of customer service and cash handling accuracy
Must be able to work under pressure and with difficult or challenging guests
Report to other recreation locations for assistance if requested
Assist with special projects for all recreation locations
Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City Staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned.
Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services in the event of an emergency.
All other duties as assigned.