Gas Technician, Customer Service Field

ONE Gas•Oklahoma City, OK

About The Position

Performs work related to contact and non-contact customer service orders and leak investigations. The role includes operating and maintaining a company vehicle, tools, and equipment; assisting with pipeline locating and leak surveys; handling gas service shutoffs, meter removal, and electronic reader transmitter installation; investigating customer-related orders; maintaining pipeline markers; and completing required reports and records. This is a night-shift position. Employees may be assigned additional duties as business needs change.

Requirements

Up to two years of relevant experience is typical for the role.
Working knowledge and/or training related to disconnects and gas piping.
Demonstrated ability to use, operate, and maintain tools applicable to the position.
Experience applying basic arithmetic, including addition, subtraction, multiplication, and division.
Working knowledge of locating gas lines.
Working knowledge of transmission and distribution pipeline system operations.
Working knowledge of leakage survey procedures.
Knowledge and training related to customer service and safety procedures, customer service emergency procedures, electronic communications and the PragmaCAD system where applicable, characteristics of natural gas, and basic customer service activities.
Experience and knowledge using basic computers and applicable software.
Ability to read and interpret maps, blueprints, plats, atlas pages, pipe sizing tables, flow charts, house numbers, dials, gauges, work logs, service orders, and applicable operation and repair manuals.
Ability to read and write fluently in English.
Applicable driver's license.
Able to respond to emergency call-outs.
Able to smell odorant in natural gas and operate the tools and equipment required.
Able to communicate and exchange information or instructions and has visual ability sufficient to perform job duties.

Responsibilities

Drive and maintain a company vehicle; load, unload, and operate tools and equipment.
Assist with pipeline locating using conductive, inductive, and mark-by-measurement methods.
Complete line-locating procedures and comply with OKIE 811 law.
Turn gas service off, remove meters, and install electronic reader transmitters (ERTs).
Inspect, calibrate, maintain, and/or repair leakage survey tools and equipment.
Patrol and maintain pipeline markers and complete encroachment investigations as applicable.
Investigate non-contact customer-related orders.
Complete and/or update equipment maintenance reports, mileage reports, timesheets, GIS applications, gas leak records, and work logs.
Maintain records of completed orders, miles driven, customer information, leak records, maintenance work orders, meter inventory, and leak classifications.
Install, program, and troubleshoot ERTs.
Perform and/or assist with pipeline leakage surveys as applicable.
Maintain regular and reliable attendance.
Perform additional duties as assigned.