Gas Station Manager

Meijer•Northville, MI

About The Position

The Gas Station Manager plans, directs, and supervises day-to-day operations and team members, serving as a mentor and coach. The role implements strategies to improve customer service and sales while meeting customer needs and maintaining quick, efficient service. It also maintains store appearance, product presentation, and company standards, with particular attention to prime shopping hours. The manager is responsible for staffing and hiring, team development and succession planning, performance management, and department financial results. They ensure team members are trained, promote a safe work environment, and spend most of their time in the store communicating with customers and team members to support exceptional service. Reliable and consistent attendance is required; other duties may be assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members, supporting a positive company image.
Manage staffing, selection, and hiring to meet staffing needs.
Promote succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model fast, friendly, and exceptional customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure the team is thoroughly trained and completes required training.
Spend the majority of time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.