Graveyard Gas Station Cashier/Customer Service Representative
About The Position
Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company’s commitment to exceptional customer service. The role includes cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for customers. The CSR represents H&S Energy and creates positive guest experiences through friendly interactions, product knowledge, and efficient service. The position works in a retail fuel environment and involves indoor and outdoor duties in various weather conditions, with exposure to cleaning chemicals, fuel fumes, and typical retail fuel-environment noise. Reasonable accommodations may be made as required by law.
Requirements
- High school diploma or equivalent preferred.
- Previous experience in retail, food service, or customer-facing roles preferred.
- Basic knowledge of POS systems and cash-handling procedures.
- Strong customer service and communication skills.
- Ability to multitask and stay organized in a fast-paced setting.
- Self-motivated and dependable, with follow-through and attention to detail.
- Ability to follow direction, take initiative, and maintain professionalism under pressure.
- Comfort using computers and POS systems.
- Flexible availability, including nights, weekends, and holidays.
- Ability to stand, walk, bend, and lift up to 50 pounds frequently.
- Ability to use hands, arms, and vision to operate POS systems and restock merchandise.
- Ability to work indoors and outdoors in various weather conditions.
- Ability to communicate clearly and effectively in person and over the phone.
Nice To Haves
- CPR and First Aid training.
- Basic Microsoft Office skills.
Responsibilities
- Greet customers professionally and create a welcoming environment.
- Provide friendly, efficient, and accurate checkout service while maintaining a positive attitude.
- Follow the company’s Four Steps of Customer Service and support customer satisfaction and Mystery Shop performance.
- Communicate promotions, loyalty programs, and product recommendations to customers.
- Represent the company professionally in appearance, communication, and conduct.
- Operate the POS system for cash, credit, and debit transactions; provide correct change and receipts; process refunds and exchanges according to company policy.
- Perform safe drops, cash counts, and end-of-shift drawer balancing according to standard procedures.
- Verify identification for age-restricted items and credit transactions.
- Stock and organize shelves, coolers, and displays; maintain pricing, signage, and promotional materials.
- Remove expired, damaged, or recalled products and report discrepancies to the Station Manager.
- Keep the sales floor, counters, and displays clean and orderly.
- Prepare and maintain self-serve and ready-to-eat food and beverage stations, including coffee, fountain drinks, and roller grills.
- Follow food safety, sanitation, and temperature guidelines; clean and sanitize equipment regularly.
- Maintain cleanliness throughout the facility, including restrooms, fueling areas, and trash disposal.
- Refill windshield washer stations, paper towels, and squeegees at the pumps.
- Follow safety procedures and emergency response protocols, including knowledge of shutoff systems.
- Report equipment malfunctions and safety hazards promptly to management.
- Follow the shift duties checklist for assigned shifts.
- Understand and assist with car wash operations when applicable.
- Perform other job-related duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
