Garnishment Support Specialist - Temporary

OneSource Virtual

4d•Remote

About The Position

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. This is a temporary position with a duration of 6 months. The Garnishment Support Specialist – Agency Relations (GSS AR) is responsible for owning and executing agency-related garnishment audits with a focus on Deduct & Hold (D&H) and stale-dated check processes. This role works in partnership with Garnishment Specialists (GS), Legal, Accounting, and external agencies to ensure the accuracy, completeness, and timely resolution of garnishment audits. The GSS AR plays a critical role in audit remediation, interdepartmental coordination, and maintaining compliance and customer transparency. This position will initially be used to support backlog reduction efforts as part of a temporary staffing solution. The scope may adjust based on the volume and cadence of future audits.

Requirements

Experience in garnishment operations or payroll services is strongly preferred.
Ability to manage audits with a high level of detail and organizational accuracy.
Strong written and verbal communication skills for both internal and external interactions.
Comfortable collaborating cross-functionally with Operations, Accounting, and customer support teams.
Proficient in internal systems such as Workday and Salesforce or similar platforms.

Nice To Haves

Strong analytical skills and the ability to reconcile complex data sets.
Proactive mindset with the ability to independently drive tasks to completion.
Understanding of regulatory compliance within garnishment or payroll processing.

Responsibilities

Conduct customer-related audits on an ongoing basis; maintain audit completion through regular weekly reviews once current.
Own and complete all processes related to assigned D&H and stale-dated check audits.
Retain case ownership end-to-end while collaborating with GS team members for customer/order-specific insights as needed.
Provide timely updates on audit outcomes to Garnishment Specialists and leadership.
Maintain audit case tracking, including documentation of progress and final outcomes.
Engage Garnishment Specialists for historical or contextual information when necessary.
Coordinate with the Garn Ops Leader for accounting-related communications and to support OSV's annual audit through reconciliation and reporting.
Upon receiving a customer offboarding notification, work with GS to obtain an active withholding order report from Workday to identify outstanding D&H orders.
Create internal cases for each customer audit to document audit actions and resolution steps.
Convert internal case notes into customer-facing documentation once resolution is complete.
Determine the order status in Workday to confirm if the garnishment order remains active.
Contact agencies to confirm whether funds are still owed or have been received.
Initiate requests for reissuance or refund of stale checks via OSVS cases, as appropriate.
Respond to customer inquiries regarding stale-dated check audits with professionalism and accuracy.