Garden Guide

Denver Botanic Gardens•Denver, CO

4d•Onsite

About The Position

Denver Botanic Gardens is seeking a Seasonal Garden Guide in their Membership, Visitor and Volunteer Services Department. The Gardens is a 24-acre urban oasis focused on connecting people with plants, with a mission driven by core values of Sustainability, Diversity, Relevance, and Transformation. The Garden Guide will ensure visitors have a positive experience by providing excellent customer service during special events like Blossoms of Light. This role involves proactive service, answering questions, directing visitors, problem-solving, promoting events and membership, and ensuring adherence to guidelines. The position requires working outdoors in all weather conditions during evening hours, weekends, and holidays.

Requirements

Understands Denver Botanic Gardens safety policies and procedures and perform tasks as required including but not limited to evacuations and other emergency situations.
Ability to be on feet for long periods of time.
Ability to effectively capture the attention of large groups / crowds and make themselves heard over background noise.
Champion and promote the Garden’s vision, mission, and brand while working in the Gardens.
Proactively assess visitors’ needs to ensure highest quality of customer service is met.
Proactively seeks to be knowledgeable about all DBG horticulture, exhibits, programs and events to reflect the experience and brand at the Gardens.
Must have proven excellent customer service, interpersonal, and communication skills in dealing with the public.
Ability to maintain stability under pressure and able to deal well with stressful situations.
Ability to be flexible and willing to modify plans, when necessary, throughout the shifts.
Ability to work a flexible schedule: this job mainly covers evenings, weekends and/or holidays.
Knowledge of Microsoft Suite products, specifically Word, Excel and Outlook and Teams.
Ability to work overtime as necessary.
Must be a positive representative of the Gardens both internally and externally at all times.
Must work with respect and cooperation at all times with fellow employees and the public.
Must be committed to working safely at all times.
High school diploma / GED and/or combination of education and equivalent experience is required.

Nice To Haves

Minimum of 1 year of experience in customer service experience working in a museum/cultural environment or similar type organization preferred.

Responsibilities

Provides outstanding customer service to all visitors, staff, and volunteers.
Greets visitors, manages lines, directs them to designations and along pathways.
Ensures all visitors remain on designated pathways.
Handles visitor complaints and provides appropriate solutions, directing complaints to management as needed.
Maintains ongoing and consistent knowledge of Blossoms of Light event to respond to visitor inquiries appropriately and accurately.
Enforces policies and handles difficult situations while remaining poised, respectful, and diplomatic.
Provides assistance with questions related to the Gardens and/or Denver Metro area.
Follows Denver Botanic Gardens procedures to respond to and report suspicious activity and accidents, injuries, lost families, and other hazardous situations.
Follows established communication and radio procedures, guidelines, and policies.
Acts as a positive role model.
Assists with event entry and exit.
Assists Visitor Experience staff, Visitor Services staff, Event Staff and Security staff to ensure a positive and safe event.
Connects people with plants, especially plants from the Rocky Mountain region and similar regions around the world, providing delight and enlightenment to everyone.