GAP Claims Specialist Total Care Auto

Asbury Automotive Group•Draper, UT

10d•Onsite

About The Position

The Gap Claims Specialist is expected to provide claims support to customers and act as a teacher to support the efforts of other employees to be successful. This role involves seeking ways to provide superior support to customers and team members. The primary duties include processing Gap, Theft (VTR/VTA), and Lease Wear & Tear (LWT) Claims in a timely manner per policies and procedures, working the Recovery Process to ensure correct insurance company payments, communicating policy requirements and explaining the process per the contract with the customer, and logging all customer communications. The role also requires operating with integrity, demanding the highest ethical standards, maintaining the ability to handle job stress and effective interaction with others, setting an example of outstanding attendance, positive attitude, professionalism, and maintaining an orderly and safe work environment. Additionally, the specialist will communicate and resolve customer complaints to appropriate management and perform other job duties as requested by management.

Requirements

Previous claims experience helpful.
Basic math skills.
Basic communication skills need both written and verbal.
Strong attention to detail.
Ability to work independently and with a team to meet deadlines and accomplish goals.
Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.

Responsibilities

Provide claims support to customers.
Act as a teacher to support the efforts of other employees to be successful.
Seek ways to provide superior support to customers and team members.
Process Gap, Theft (VTR/VTA) and Lease Wear & Tear (LWT) Claims in a timely manner per policies and procedures.
Work the Recovery Process to ensure that insurance companies are paying correctly.
Communicate policy requirements and explain the process per the contract with the customer.
Log all customer communications.
Perform other projects and tasks requested.
Operate with integrity.
Demand the highest ethical standards from self and others.
Maintain ability to handle job stress and effective interaction with others in the workplace.
Set an example of outstanding attendance, positive attitude, professionalism, including orderly and safe work environment.
Communicate and resolve customer complaints to appropriate management.
Perform all other job duties as requested by management.