Auto Claims Specialist, Bodily Injury

Zurich Insurance Group•Atlanta, GA

1d•Hybrid

About The Position

At Zurich North America Claims, we acknowledge that work-life balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into one of the following North American Claims offices: Dallas, Texas; Atlanta, GA; Schaumburg, IL; Overland Park, Kansas; and Gold River (Sacramento, CA).

Requirements

Bachelor’s Degree and 2 or more years of experience in the Claims or Insurance area OR Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Insurance area OR High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area OR Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area
Must obtain and maintain required adjuster license(s)
Microsoft Office experience
Knowledge of insurance regulations, markets and products

Nice To Haves

Prior experience in auto claims handling, insurance claims, or related customer service field.
Understanding of auto insurance policies, coverage, and state regulations.
Commercial insurance experience and/or prior auto bodily injury claims handling experience.
Customer service experience
Strong analytical, critical thinking and problem-solving skills
Strong verbal and written communication skills
Experience collaborating across work groups
Ability to develop and maintain strong relationships
Understands claims adjustment process and possesses ability to determine scope/exposure for losses
Understands the use of vendors and how litigation strategies are developed
Understands and applies financial and actuarial/reserving concepts.
Familiarity with negotiation strategies and experience in suggesting alternative approaches

Responsibilities

Handle auto bodily injury claims with different levels of complexity.
Work closely with attorneys internally and externally.
Partner with attorneys on complex claims cases.
Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate.
Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims.
Assess damages by calculating applicable damages or range of damages allowed by law.
Ensure customer service by proactively communicating information; responding to inquiries; following customer protocols and may participating in customer marketing efforts.
Ensure legal compliance by following state and federal laws and regulations and internal control requirements.
Refer claim to subrogation and fraud teams by identifying potential subrogation and fraud.