GAP Claims Specialist Total Care Auto

Asbury Automotive•Draper, UT

12d•Onsite

About The Position

The Total Care Auto Gap Claims Specialist role is responsible for processing various types of claims, including Gap, Theft (VTR/VTA), and Lease Wear & Tear (LWT), in a timely and efficient manner according to established policies and procedures. This role involves working the recovery process to ensure accurate payments from insurance companies, communicating policy requirements and contract details to customers, and meticulously logging all customer interactions. The specialist is also expected to provide claims support, act as a resource for other employees, and continuously seek opportunities to enhance customer and team member support. A key aspect of this role is operating with integrity, upholding the highest ethical standards, and maintaining the ability to handle job stress while interacting effectively with colleagues. The position requires setting a positive example through outstanding attendance, a professional attitude, and maintaining an orderly and safe work environment. Additionally, the specialist will be responsible for communicating and resolving customer complaints with appropriate management and performing other duties as assigned.

Requirements

Previous claims experience helpful.
Basic math skills.
Basic communication skills need both written and verbal.
Strong attention to detail.
Ability to work independently and with a team to meet deadlines and accomplish goals.

Responsibilities

Process Gap, Theft (VTR/VTA) and Lease Wear & Tear (LWT) Claims in a timely manner per policies and procedures.
Works the Recovery Process to ensure that insurance companies are paying correctly.
Communicate policy requirements and explain the process per the contract with the customer.
Log all customer communications.
Perform other projects and tasks requested.
Operate with integrity.
Demand the highest ethical standards from self and others.
Maintain ability to handle job stress and effective interaction with others in the workplace.
Set an example of outstanding attendance, positive attitude, professionalism, including orderly and safe work environment.
Communicate and resolve customer complaints to appropriate management.
Perform all other job duties as requested by management.