Gaming Tech - Gaming Technician

Kalispel Tribe Careers•Airway Heights, WA

1d•Hybrid

About The Position

Assist in the support of Tribal Lottery System (TLS) through troubleshooting hardware and software. Repair and replace parts on Player Terminals, Kiosks, Money Handing / Counting devices, and other gaming / non-gaming equipment. Perform machine moves, new machine installation, configuration and network setup on Player Terminals, Kiosks, Money Handing / Counting devices, and other gaming / non-gaming equipment. Perform preventative maintenance and cleaning.

Requirements

High school diploma or general education degree (GED) required
Associate’s degree (A.A.) in related fields such as Electronics, Computer Science, and Information Technology or equivalent from two-year College or Technical school
Six months to one-year related experience and/or training; or equivalent combination of education and experience.
Must be computer literate with knowledge of MS Windows, MS Office Applications and basic networking.
Knowledge of electronic and mechanical troubleshooting and repairs.
Ability to maintain effective working relationships with department head and team members.
Skill in solving practical problems and dealing with situations where only limited standardization exists.
Excellent organizational, communication and interpersonal skills.
Ability to obtain and maintain a Class III Gaming License.
Valid driver’s license (Must be in possession while operating a Tribal Vehicle).

Nice To Haves

A strong electronic/mechanical background is preferred.

Responsibilities

Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Resort and Casino Policies and Procedures.
Properly troubleshoot/diagnose, and repair faulty Player Terminals, Kiosks, Money Handing / Counting and other gaming / non-gaming equipment.
Accurately apply game settings, options, and configurations.
Safely and effectively operate shop tools including hand tools, soldering equipment, and electronic test equipment, etc.
Maintain and accomplish proper documentation machine repair logs, work orders, Out of Service Reports, etc.
Consistently use machine entry procedures as established in the System of Internal Controls.
Complete machine moves, changes, and new machine installations and other projects assigned.
Respond to Floor calls in a timely manner.
Responsible for operation and maintenance of chip washing machine, including washing all value/non-value gaming chips.
Maintain and repair non-gaming equipment, i.e. vending machines.
Understand part inventory system.
Maintain security of equipment records and funds.
Follow policies and procedures as they relate to technical operations. Provide input on how policies and procedures may be streamlined to enhance machine repair, improve safety requirements, and security of equipment.
Provide exceptional service to customers and team members when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest Resort and Casino’s high standard of excellence.
Ensure control/protection of company assets.
Responsible for maintaining a good attendance record.
Provide remote and onsite support as required to our Kalispel Casino.
Escalate issues and service requests to vendors as required.
May be required to be a panelist for the Internal Review Hearings.