Gaming Technician

The Mint Gaming Hall•Franklin, KY

1d•Onsite

About The Position

The Gaming Technician is responsible for performing minor and major repairs on gaming machines, scheduled and un-scheduled. This role involves maintaining complete records of repairs, communicating terminal status, performing preventive maintenance, and participating in machine conversions and relocations. The technician will also handle routine and advanced maintenance on the gaming floor, respond to guest opportunities and floor calls, and establish familiarity with test and support equipment. Additionally, the role requires awareness of upcoming events and promotions, knowledge of the player tracking system, and the ability to address bill or voucher jams and other terminal failures. Maintaining knowledge of terminal technical issues and innovations, ensuring work meets manufacturer requirements, and examining equipment for tampering or malfunctions are key aspects. The position also involves complying with key control policies, accurately recording repair and maintenance information, conducting stock checks for spare parts, and resolving guest disputes. The ability to work in a fast-paced environment and provide excellent guest service is essential.

Requirements

3 years electronics or installation and maintenance of networking/server-based hardware, preferred.
High school diploma or general equivalency diploma (GED) preferred.
Computer literate with knowledge of and experience with Microsoft Windows and Microsoft Office (Excel, Word & Outlook).
Internal candidates must have been in their current position for at least six months and have no active disciplinary action during the last six months.
Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
Must pass any and all required background checks.

Responsibilities

Perform minor and major repairs on Gaming Machines, scheduled and un-scheduled.
Keep complete records listing repairs of department equipment in accordance with departmental policies and procedures.
Share and communicate current and relative information regarding terminal(s) status with other Gaming Technician(s) and Lead Gaming Technician(s).
Perform preventive maintenance to ensure maximum machine performance.
Be involved in all aspects of machine conversions and relocations to include player tracking and networking.
Perform routine and advanced Gaming Terminal maintenance, including but not limited to working the Gaming floor and responding to guest opportunities and floor calls.
Establish thorough familiarity with all test and support equipment.
Be aware of all upcoming events and promotions.
Have thorough knowledge of the player tracking system.
Attend to bill or voucher jams or other failures of the terminals.
Maintain a thorough knowledge of terminal technical issues and innovations.
Ensure that any work done meets with the manufacturer’s minimum requirements.
Assemble and disassemble equipment in strict accordance with diagrams and manuals.
Examine all gaming related equipment for evidence of tampering and mechanical malfunctions.
Responsible and accountable to comply with all key control policies/procedures.
Accurately record problems or situations at the terminals, in terms of repairs, maintenance and spare stock levels.
Conduct periodic stock checks of spare parts and components for terminals and auxiliary equipment.
Professionally resolve any floor disputes and complaints and refer any unsettled disputes to direct supervisor or Manager.
Provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.