Gaming Technician 3

Four Winds Casinos•South Bend, IN

4d•Onsite

About The Position

Responsible for the repair and maintenance of all electronic gaming devices (EGDs) under the direction of the Slot Technical Shift Manager. This role involves handling floor repairs, preventative maintenance, initial setup of new EGDs, and assisting with the breakdown, relocation, and setup of EGDs and stands. The position also requires assisting slot floor personnel with jackpot verification, ensuring EGD integrity, and maintaining knowledge of gaming laws and regulations. Additionally, the Gaming Technician 3 is responsible for performing maintenance and repair functions on EGDs, identifying and isolating electronic faults, and instructing other Gaming Technicians on technical repair aspects. The role also includes promoting positive guest relations and maintaining a fun atmosphere for casino guests.

Requirements

Proficient use and knowledge of all slot and peripheral equipment attached to the gaming device floor.
Skills in diagnosing and repairing printed circuit boards.
Thorough working knowledge of all conversion processes, testing, key chipping, RAM clearing and software and hardware setups.
Ability to read and understand EGD technical manuals.
Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community.
Ability to effectively present information in one-on-one and small group situations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to develop and maintain a strong relationship with casino technical staff.
Ability to communicate technical information to non-technical personnel.
Ability to specify and develop queries/reports using a range of software.
Ability to think logically and follow detailed instructions.
Must successfully complete screening for essential job functions.

Nice To Haves

Electronics degree preferred.

Responsibilities

Handles floor repair and proper preventative maintenance of all EGDs, including cleaning, overhauls, etc., in accordance with gaming regulations.
Handles the initial setup and checkout of new EGDs.
Assists Management in the breakdown, relocation and setup of EGDs and stands to be relocated.
Assists Slot Floor people in verifying jackpots as needed.
Assists in ensuring EGD integrity when jackpots occur and at other times requested.
Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures.
Brings disputes and unusual guest activities to the attention of the shift manager.
Promotes positive guest relations through prompt, courteous and efficient service.
Performs immediate, periodic and overhaul maintenance on EGDs, equipment, hardware and peripheral attachments.
Identifies and isolates electronics faults at board level.
Assists floor personnel upon demand from time to time in guest service and disputes.
Performs maintenance and repair functions to electrical/electronic faults on EGDs up to the printed circuit board level.
Researches and diagnoses EGD malfunctions.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.