Gaming Shift Manager

Miami Valley Gaming•Lebanon, OH

1d•Onsite

About The Position

Join the adrenaline-fueled team at Miami Valley Gaming as a Full Time Gaming Shift Manager! This is your chance to immerse yourself in a vibrant atmosphere where every day brings new excitement and opportunities to shine. You'll lead a dynamic group of passionate individuals dedicated to providing unforgettable experiences for our guests. Your role will be pivotal in creating an electrifying environment filled with laughter, energy, and nonstop entertainment. As an onsite leader, you'll be in the heart of the action, ensuring smooth operations while engaging with customers and team members alike. You'll develop your skills in a fast-paced setting, making each shift an exhilarating adventure. With endless opportunities for growth and camaraderie, you'll truly thrive in this high-energy culture. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Take the leap and apply today to make a lasting impact in the thrilling world of gaming!

Requirements

College degree combined with at least three years of mid-management experience.
Leadership abilities to supervise a dynamic team, ensuring they meet high standards of guest service.
Proficiency in relevant software and tools for managing operations, monitoring VLT activity, and generating reports.
Strong problem-solving capabilities for addressing customer disputes and ensuring compliance with gaming laws and regulations.
Exceptional communication skills for effective interactions with team members and guests.
Ability to adapt and thrive in a fast-paced environment.

Nice To Haves

Experience in the gaming industry, focusing on Slots or Video Lottery Terminals (VLT).

Responsibilities

Supervising various gaming areas, ensuring they operate in line with established policies and procedures to maximize revenue goals.
Managing staffing levels effectively, promoting a seamless guest experience.
Being knowledgeable about marketing promotions and gaming events.
Resolving customer disputes.
Ensuring compliance with regulatory requirements.
Submitting essential reports.
Supporting the Sr. Manager of Gaming with administrative tasks.
Maintaining equipment functionality while making minor repairs as needed.
Safeguarding company assets and adhering to safety protocols.
Delivering an exhilarating environment for both guests and team members.