Gaming Ops Assistant Manager

Belterra Park Gaming•Cincinnati, OH

1d•Onsite

About The Position

The incumbent in this position is responsible for providing superior service to both the internal and external customer. Responsible for ensuring maximum guest service and satisfaction through the organization and supervision of assigned areas according to established Gaming Department policies and procedures. This position is responsible for learning the various policies and procedures required of the Manager position; Manages staff and resources; related to Gaming Operations, on an assigned shift ensuring compliance with established regulations. This position acts as the property Manager on Duty in the absence of the General Manger and Executive Team Members.

Requirements

High school education or equivalent
Three to five years of experience in Gaming operations
Two years in a supervisory capacity
Ability to maintain all Regulatory licenses within assigned state of employment
Must successfully pass background check
Must successfully pass an alcohol and drug screening
Extensive knowledge of gaming operations and VLT related machinery.
Complete understanding of gaming regulations.
Knowledge of Player Tracking/Accounting system, floor coverage and margin control.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to work with computers.
Ability to work with large amounts of cash
Ability to develop strategic department objectives and link to the goals of the property
Ability to observe and identify suspected cheaters, as well as observe and direct actions of subordinates
Ability to research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility

Nice To Haves

College degree preferred

Responsibilities

Delivers superior internal and external guest service the Boyd Gaming and works harmoniously with fellow team members.
Implements and ensures compliance with approved company policy and supervises the operation of VLT machines and performance of gaming personnel during assigned shift.
Responsible for any new programs implemented by the department and be held accountable to meet the criteria set forth by management.
May work in the capacity of a Gaming Floor Person.
Hires, trains, evaluates and motivates staff in order to develop a more qualified work force; monitors floor coverage and manages labor and expense margins.
Assists in establishing objectives, standards and guidelines; assists in preparing and monitoring budget to achieve and maintain maximum department revenues.
Provides information and recommendations to senior management regarding market strategies, product innovation and customer service issues.
Oversees all aspects of gaming customer service; works closely with all departments, including Players Club, VIP Services, Beverage and Cashiers
Monitors access to all sensitive areas, including IT room and Gaming Supervisor’s office to ensure security of gaming operation and company assets
Verifies and authorizes jackpot payouts from $10,000 to $50,000 and conducts computer chip comparisons on all jackpots in excess of $50,000, ensuring validity of money paid and tracking of payouts; signs cashier checks for jackpot payouts.
Monitors play, staff members and all associated operational areas to ensure compliance with applicable gaming regulations, internal policies and procedures.
Works closely with Human Resources to discuss disciplinary actions and employee issues, ensuring appropriate number of requisitions for job openings and opportunities.
Works with Engineer (Facilities) regarding new construction, power requirements, special needs.
Deals with regulatory agencies and Controller regarding regulation issues.
Attends forecast and operational meetings.
Reviews daily financials to ensure proper maintenance of margins.
Reviews reports of jackpots for discrepancies.
Performs related duties and responsibilities as required.