Gaming Operations Manager (Competitive & Technical)

Gamesquare•Frisco, TX

2d•$5,000 - $5,000

About The Position

GameSquare produces large-scale events for AAA brands with a focus on gaming and internet culture. Our most recent production was a major esports event across an international main stage, but we also produce several casual gaming events each year, which focus on influencers and internet culture. Game release events, online tournaments or contests for fans, listening parties, fan events for creators, etc. This role exists because three things have to happen at once at our events: the gaming components have to run, the hardware has to work seamlessly, and the event structure needs to be authentic to that game’s community. You will support all of these, and the administrative work that comes along with operating gaming events. You will not be expected to arrive knowing how to do all of it - you will be expected to arrive knowing how tournaments feel, how gaming PCs work, and how to work in a live event/broadcast environment and the pressure that comes with it. You will work directly under the director who owns competitive operations and technical production, on a team small enough that you will touch real decisions in your first month. This is a genuine growth seat, not a support seat.

Requirements

Hands-on tournament experience at any scale - collegiate, grassroots, online leagues, or small LANs all count. What matters is that you have run something with real players and real stakes.
Practical competence with gaming PCs: you can build one, diagnose one, and swap parts without supervision
Comfort in Windows beyond the desktop - drivers, settings, game clients, basic network troubleshooting
Clear, fast written communication. Much of this job is getting accurate information to the right person under time pressure.
Willingness to work event schedules: nights, weekends, extended show days, and domestic or international travel
Discretion. You will see unreleased schedules, rosters, and publisher material before the public does.

Nice To Haves

Windows deployment experience: sysprep, DISM, WIM or FFU imaging
Basic understanding of network infrastructure
Familiarity with tournament platforms such as start.gg, Battlefy, FACEIT, or Challengermode
Working knowledge of competitive formats in tier 1 esports
Prior on-site experience with a LAN of 32 or more machines
Experience with a ticketing platform such as Tixr

Responsibilities

Tournament operations
Player and team communications: check-ins, roster confirmations, schedule distribution, and event Discord administration
Score sheet maintenance and results entry into publisher tournament portals
Bracket and standings upkeep across qualifiers and main events
Keeping rulebooks, format documents, and team-facing briefs current and distributed
Managing the admin team: backstage coordination, team escorts, transition time-keeping
Post-event reporting: delay logs, transition times, incident summaries
Gaming technology
Assisting the build-out, imaging, and validation of competition PC fleets
Peripheral inventory, testing, and replacement tracking
Player drive handling: labeling, assignment, and hot-swap support between teams on stage
Player practice area support and first-line troubleshooting on Windows, game clients, peripherals, and network
Asset tracking, cable and hardware inventory, kit prep, and pack-out
Event and production support
Ticketing platform support
Freelance technician scheduling, onboarding paperwork, and on-site check-in
Vendor and load-in labor coordination alongside venue teams
Supporting as a sounding board for other teams to gauge the authenticity of an idea
Supporting taking high level ideas from the creative team and workshopping them into something that’s feasible.
Putting together recap data and feedback to be included in post-event recap decks
Between events
Assisting in pre-production for the next event. Ideating on formats, signal flows, etc. while working in lockstep with the broadcast team of each event
Bootcamp booking requests and scheduling for the Frisco facility
Assisting with budget development and reconciliation, collecting invoices and W9s from vendors, etc.
Player payment information collection and prize paperwork handoff to accounting
Advising on creative elements that will be integrated into competitive broadcasts. (leaderboard or bracket, a PiP frame should land here for this game, etc.)