Gaming Bench Technician

Four Winds Casinos•South Bend, IN

1d•Onsite

About The Position

Responsible for the overall repair and maintenance of all slot machines and electronic gaming devices. This role involves troubleshooting and repairing slot machines and associated equipment to the component level, assisting with data and progressive systems, maintaining technical manuals and spare parts, and performing floor maintenance and repair. The technician will also handle the initial setup of new machines, supervise machine relocation, and ensure compliance with gaming laws and internal controls. A thorough understanding of various equipment, including pallet jacks and forklifts, is required. The position also emphasizes promoting positive guest relations and creating a fun atmosphere.

Requirements

High school diploma preferred
One-year slot technician experience
Ability to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documents.
Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community.
Ability to effectively present information in one-on-one and small group situations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to leverage technical expertise to fully understand and meet the finance department’s technical and reporting needs and requirements.
Ability to develop and maintain a strong relationship with casino technical staff.
Ability to communicate technical information to non-technical personnel.
Ability to specify and develop queries/reports using a range of software.
Ability to think logically and follow detailed instructions.
Regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Regularly lift and/or move up to 75 pounds and occasionally 100 lbs.
Regularly push, pull, and maneuver gaming devices, up to 100 pounds, for the purpose of installation, repair or maintenance.
May occasionally be required to climb a twelve (12) foot ladder.
Applicants must successfully complete screening for essential job functions.

Nice To Haves

Electronics degree preferred
This position requires a Level 2 Gaming License.

Responsibilities

Troubleshoots and repairs all types of slot machines and associated equipment to the component level.
Assists in connecting wires used for data and progressive systems as well as programming the super controller to display the correct amounts.
Maintains a working library of all technical manuals and customer notices issued by the venders to ensure compliance.
Maintains a working stock of spare parts to minimize equipment down time due to equipment failure.
Repairs, overhauls, and maintains proper preventative maintenance of all slot machines to ensure optimal operation.
Handles floor maintenance and repair, and all high limit and third time machine fills.
Handles the initial set-up and check-out of new slot machines.
Supervises the breakdown, relocation, and re-setup of machines and stands to be relocated.
Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures.
Demonstrates a thorough working knowledge of all processes, testing, software, and hardware setups of various equipment including, but not limited to, pallet jack, forklift, and sign/engraving machines.
Promotes positive guest relations through prompt, courteous and efficient service.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.